Out of Scope Support definition

Out of Scope Support means any services:
Sample 1Sample 2Sample 3
Out of Scope Support means any Support that is not In Scope Support or other professional services, which may be provided by us in our sole discretion and for the fees described in the Support Supplement at Exhibit D.
Sample 1Sample 2
Out of Scope Support means: (1) any services (including any investigational work) performed by DataTools in connection with any apparent problem regarding the Service reasonably determined by the Supplier: a. not to have been caused by a Fault; or b. to have been caused by a Customer Cause or a cause outside the Supplier’s control; (2) any services in relation to issues with: any software and data which do not form part of the DataTools Offering; (3) any services in relation to issues with: any hardware or networks which are not under the direct control of DataTools or the DataTools Hoster.
Sample 1Sample 2

Examples of Out of Scope Support in a sentence

  • Many times our personnel providing In Scope Support will be able to provide Out of Scope Support when requested.

  • Any intellectual property developed by us during the performance of the Services or any Out of Scope Support shall belong to us unless we have expressly agreed with you in advance in a Work Order that you shall have an interest in such intellectual property.

  • We will charge for Out of Scope Support and other Non-Recurring Services on an hourly basis in accordance with our then published rates or as otherwise set forth on the Order Pages or in a Work Order.

  • We will charge for Out of Scope Support and other Non- Recurring Services on an hourly basis in accordance with our then published rates.

  • Mr. Labossiere responded that the budget for PD for Out of Scope Support Staff is $120,000 for approximately 500 staff members.

  • If the Reseller Partner has previously indicated the Tech Data Support Team can handle Out of Scope Support instances, this will be charged to the reseller at a per incident fee of $12.95.

  • Of-Scope Support: We may, at our discretion, provide Out- of Scope Support at our standard contracting rates for software engineering.

  • Consideration was given to a report of the County Fire Officer and Chief Executive which provided a detailed update on the work following the tragic death of Firefighter Stephen Hunt and the establishment of an Operational Cranbrook Support Team and an Out of Scope Support Group.

  • The RMC summarizes various business risks surrounding the Group and contingency plans for those risks, and evaluates their coverage and weighting.

Related to Out of Scope Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.

  • Project Management Report means each report prepared in accordance with Section 4.02 of this Agreement;

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Subsystem means any subset of the System identified as such in the Contract that may be supplied, installed, tested, and commissioned individually before Commissioning of the entire System.

  • Construction Phase Services means the coordination, implementation and execution of the Work required by this Agreement, which are further defined in Article 8.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • service supplier means any person that supplies a service;

  • Contractor System means the information and communications technology system used by the Contractor in performing the Services including the Software, the Contractor Equipment and related cabling (but excluding the Authority System).

  • T&Cs means these terms and conditions.

  • NOC means Network and Support Operating Centre.

  • Contractor Project Manager means the employee identified in a Statement of Work as the Contractor project manager.

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;