Platform Downtime definition

Platform Downtime means accumulated time during which the Platform is totally inoperable within the Scheduled Operation Time, except under Force Majeure conditions, and is measured as the minutes elapsed from the time the Platform is detected as totally inoperable until the Platform is restored for operations.
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Examples of Platform Downtime in a sentence

  • Transaction Platform Downtime during scheduled maintenance we carry out under this clause isn’t counted when calculating Availability.

  • Voice Platform Downtime is measured from the time the customer opens a trouble ticket with CenturyLink to the time the affected Service is able to transmit inbound and outbound voice calls.

  • HCS Platform Downtime is measured from the time Customer opens a trouble ticket with Lumen to the time the Affected Seat is able to provide services as described in the Service Schedule/Exhibit.

  • Platform Downtime exists when Customer is unable to transmit or receive data and CloudJumper records such failure in the CloudJumper Trouble Ticket System based on you opening a Trouble Ticket.

  • In order to qualify for credits, the outage must be deemed a “Critical Impact” or “Major Impact.” The HCS Availability SLA does not apply for HCS Platform Downtime due to the failure of Network Connectivity, PSTN Connectivity, or associated CPE.

  • Customer may terminate Service at the affected location without Cancellation/Termination Charges if, in any single calendar month: (a) HCS Platform Downtime exists for at least 24 hours in the aggregate; or (b) HCS Platform Downtime exists for a period of at least eight consecutive hours.

  • The Service Provider shall be allowed to book a maximum of 2 hours Platform Downtime for Permitted Maintenance in any one Service Period which shall take place between the hours and on the day specified in the Maintenance Schedule unless otherwise agreed in writing with UK Biobank (and no more than 4 hours Platform Downtime in any calendar quarter).

  • Platform Downtime is measured from the time Customer opens the Trouble Ticket until the time Customer is once again able to transmit and receive data.

Related to Platform Downtime

  • System Downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes: (a) any Scheduled Downtime; (b) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR Voyix or its subcontractors or agents; (c) erroneous System monitoring, in which NCR Voyix establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (d) an Extreme Service Interruption Event; or (e) any System Downtime caused by Customer.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Platform Services means the products and services that Platform Users receive from a Stripe Connect Platform, regardless of whether fees are charged (e.g., web development, customer support or hosting services).

  • Excused Downtime means the number of minutes in the Charging Period that the LSP is unavailable due to: