Problem Management definition

Problem Management means the resolution of the root cause of incidents and prevention of the re-occurrence of incidents and problems that are caused by errors within the IT infrastructure. “Problem Manager” means a person who is assigned to own the Problem to resolution.
Problem Management is the process of analysing, tracking correcting and communicating Service Requests and their Resolutions.
Problem Management means the process of managing the lifecycle of the underlying cause of a Problem;

Examples of Problem Management in a sentence

  • ITS Information Technology Services Problem Management The process for managing the lifecycle of all problems.


More Definitions of Problem Management

Problem Management means the agreed procedures for providing support and problem resolution services to CUSTOMER.
Problem Management means the procedures and actions performed or required to be performed by Seller upon written or oral request of Customer to investigate and manage the resolution of a reported condition in a manner that provides the Customer with a single interface.
Problem Management means the process of tracking and managing all problems arising in Kraft’s information technology (“IT”) environment and recorded in the Problem Tracking System, and resolving those problems arising from or related to the Services.
Problem Management means a defined process used by The Missing Link for logging, recording and resolving problems. The aim is to detect the underlying cause of the incident to prevent it from reoccurring. This excludes problems relating to users, devices and services not managed by The Missing Link.
Problem Management means the agreed procedures for providing support and problem resolution services to the Client.
Problem Management means the agreed procedures for providing support and problem resolution services to the Member Youth Services. - “Membership Fee” means the remuneration or compensation, other than reimbursable expenses, due to the Youth Work Ireland for membership of the Federation including the supply of the Services provided by National Office to its Member Youth Services. - “Receiving party” means the party who has received confidential information from the other party.
Problem Management means the process utilised to identify the root cause of a Problem and initiate actions to implement a Permanent Resolution.