Problem Management is the process of analysing, tracking correcting and communicating Service Requests and their Resolutions.
Problem Management means the process of managing the lifecycle of the underlying cause of a Problem;
Problem Management means the agreed procedures for providing support and problem resolution services to the Client.
Examples of Problem Management in a sentence
Problem Management A ‘problem’ is classified as the cause of one or more incidents.
This procedure should be followed whenever a problem is identified and therefore triggers the Problem Management process.
In order to achieve this goal, Problem Management seeks to get to the root cause of incidents and then initiate actions to improve or correct the situation.
The Change Management processes and activities are inter-related and complementary with Release Management and Configuration Management, as well as Incident Management and Problem Management.
Problems are managed in accordance with 3.3.2 Problem Management and do not have an SLA.
More Definitions of Problem Management
Problem Management means the resolution of the root cause of incidents and prevention of the re-occurrence of incidents and problems that are caused by errors within the IT infrastructure. “Problem Manager” means a person who is assigned to own the Problem to resolution.
Problem Management means the procedures and actions performed or required to be performed by Supplier upon written or oral request of Ordering Company to investigate and manage the resolution of a reported condition in a manner that provides Ordering Company with a single interface.
Problem Management means a defined process for logging, recording and resolving problems. The aim is to detect the underlying cause of the incident to prevent it from reoccurring.
Problem Management means the process of tracking and managing all problems arising in Kraft’s information technology (“IT”) environment and recorded in the Problem Tracking System, and resolving those problems arising from or related to the Services.
Problem Management means the processes and procedures to manage and resolve the root causes of incidents, to minimize the re-occurrence of such incidents and their subsequent impact to CoreLogic Systems, the Equipment and Services.
Problem Management. The management and control of functional or technical problems arising during the Plan development process; assessing their impact on the agreed budget, schedule and value and approving, deferring, prioritising or rejecting them. Time/sheet Management: The reporting and tracking of manpower effort expended and estimates to complete for the tasks/activities of a programme/project. This functionality is provided in the PM3time Software product. Workflow/Process Management: Tracking and prioritizing Plan information and work tasks as they are passed from one person or department or process to the next. PM3time is a Timesheet tool. Timesheet Tracking Timesheet Approval Expenses Reporting Rates Billing (if enabled – this is a separately chargeable feature) Utilisation setting and tracking. Administrators can set utilisation targets for consultants or employees. User and Manages can then track actual utilisation against the target. Schedule 4 Maintenance and Support 1 Help Desk
Problem Management means the agreed procedures for providing support and problem resolution services to the Member Youth Services. - “Membership Fee” means the remuneration or compensation, other than reimbursable expenses, due to the Youth Work Ireland for membership of the Federation including the supply of the Services provided by National Office to its Member Youth Services. - “Receiving party” means the party who has received confidential information from the other party.