Qualifying Incident definition

Qualifying Incident means an Incident, except where any of the following events have occurred:

Qualifying Incident means a Severity Level 1 Incident, except where any of the following events have occurred:

Qualifying Incident means a Severity 1 Level Incident, except where any of the following events have occurred:

Examples of Qualifying Incident in a sentence

• You may request applicable Service Credits within 28 days of the end of the calendar month in which a Qualifying Incident occurred by providing details of the reason for the claim.

• The amount of the Unavailable Time for a month is the aggregate of all periods of Qualifying Incident ticket opening to its closure in that month, and this aggregate is then used as the value referred to as “t0” in Paragraph 11.3 below.

• If Customer however, confirms that the Qualifying Incident is not cleared within 24 hours following being informed that the Incident is cleared, the trouble ticket will remain open, and TIME will continue to work to resolve the Qualifying Incident.

• In the event of network unavailability due to a Qualifying Incident, you are entitled to a service credit against the MRC payable by you.

• The Unavailable Time will be measured by TIME starting from when Customer reports an Incident and ending when TIME closes the Qualifying Incident.

More Definitions of Qualifying Incident

Qualifying Incident means an Incident caused by events other than as specified in the applicable Service Schedule;

Qualifying Incident death, disability or retirement at the age of 60 or older.

Qualifying Incident means any unplanned interruption to the subscribed AVM Enforce Cloud Managed Services or reduction in the quality arising during typical usage of the subscribed AVM Enforce Cloud Managed Services. It is defined according to the different levels of severity according to the level of impact the incident has over the subscribed AVM Enforce Cloud Managed Services as set out in the AVM Enforce Cloud Managed Services Support Structure of this Service Schedule; and

Qualifying Incident means an Incident caused by events other than as specified in the applicable Service Schedule; (aa) “Qualifying Service” means a type of Service that must be firstly subscribed by the Customer in order to qualify the Customer to subscribe for either a type of Managed Service as identified in Service Schedule G or a type of value added service as specified in the applicable Service Schedule;

Qualifying Incident means an incident resulting in a total loss of Service (both primary and any resilience/back-up) to a Site or Circuit, as appropriate, or in the case of any Voice Services with multiple Access Lines a loss of service on one or more Access Lines.

Qualifying Incident means any unplanned interruption to the subscribed IGSEnforce Managed Services 24x7x365 or reduction in the quality arising during typical usage of the subscribed IGS Enforce Managed Services 24x7x365. It is defined according to the different levels of severity according to the level of impact the incident has over the subscribed IGS Enforce Managed Services 24x7x365 as set out in the IGS Enforce Managed Services 24x7x365 Support Structure of this Service Schedule; and

Qualifying Incident means any Incident affecting the Service within the Service Management Boundary, withthe exception of Incidents caused by:• modifications or alterations to the Service made by Customer, or by BT in accordance with Customer’sinstructions;• Planned Maintenance;• network configurations that BT did not approve;• incidents that have been reported but BT cannot confirm that an incident exists after performing tests; or• Customer requests BT to test the Service at a time when no incident has been detected or reported.