Severity Level 1 Incident definition

Severity Level 1 Incident means an Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site or Circuit and in respect of a Resilient Service, excluding any loss of service of a Resilient Component where you still has access to the Service through the other back-up Resilient Component.

Severity Level 1 Incident means an Outage or non-availability of the telephone, voicemail or Instant Messaging services, which prevents more than 50% of the Users at a Location from using the telephone, voicemail or Instant Messaging services.

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site(s).

Examples of Severity Level 1 Incident in a sentence

• As soon as reasonably possible following the occurrence of a Severity Level 1 Incident, a Critical Incident Report (the “CIR”) will be provided containing a description of the Incident, date and timestamp, outage duration, root cause of incident, resolution/recovery actions taken and steps that will be taken to prevent a reoccurrence of similar issues.

• For Service Level Credits that are based on the Total Ongoing Services Fees, the maximum amount of Service Level Credits that the State may collect in any month shall in no event exceed an amount equal to ten percent (10%) of the Total Ongoing Services Fee unless there has been an Extended Severity Level 1 Incident when the maximum Service Level Credit for the applicable month will be an amount equal to fifteen percent (15%) of the Total Ongoing Services Fees.

• Xxxxxx will remit the following credits for the Locations for which the Service Level Target provided in Clause 0 above was not met, up to a maximum of 15% of Qualifying Charges for the Location where the Severity Level 1 Incident occurred.

• Where you have purchased a Resilient Service and experience loss of Service on any Resilient Component (which does not amount to a Severity Level 1 Incident), BT aims to restore Service to the affected Resilient Components within 24 hours of you reporting the Incident (“Resiliency Restoration Service Level”) The Resiliency Restoration Service Level will not apply where there is a Qualifying Incident (in which case, the Availability Service Level will apply, in accordance with Paragraph 15).

• Within 3 days of a Severity Level 1 Incident, Contractor will provide a Root Cause Analysis and details of steps that will be taken in order to prevent a reoccurrence of similar issues for all Severity Level 1 Incidents.

More Definitions of Severity Level 1 Incident

Severity Level 1 Incident means an Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site or Circuit and in respect of a Resilient Service, excluding any loss of service of a Resilient Component where you still have access to the Service through the other back-up Resilient Component. “Shared Cost” means the Caller pays a portion of the PSTN call charges to connect to the Inbound Node. “Site” means a location at which the Service is provided.

Severity Level 1 Incident is a critical Incident in the System managed by Orange that causes an Outage or non- availability of one or more Application (Instant Messaging/Presence Conferencing, or Telephony), that affects all Users of the Application(s) running on the Service at the affected Location:  For Telephony Application:  The Location has lost the call completion function i.e. calls not completing– either from single country or multiple countries (failing to fast busy, dead air, RVA).  Calls completing for more than one user either from single or multiple countries but call quality degraded to the point of being unusable (Echo, Static, Calls Dropped).  No voice service in or out of a single or multiple countries.  For Conferencing Applications:  The Location has lost the Audio/Video/Web Conference service.  For Instant Messaging / Presence Applications:  The Location has lost the Instant Messaging / Presence Service.

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes acomplete loss of the CC SD-WAN Service at the Site(s)

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes a

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of service at a Virtual Firewall.

Severity Level 1 Incident means a total interruption of the Service.

Severity Level 1 Incident has the meaning set forth in the Service Level Agreement.