Severity Level 1 Incident definition

Severity Level 1 Incident means an Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site or Circuit and in respect of a Resilient Service, excluding any loss of service of a Resilient Component where you still has access to the Service through the other back-up Resilient Component.

Severity Level 1 Incident means an Outage or non-availability of the telephone, voicemail or Instant Messaging services, which prevents more than 50% of the Users at a Location from using the telephone, voicemail or Instant Messaging services.

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site(s).

Examples of Severity Level 1 Incident in a sentence

• BT will then calculate the cumulative Availability Downtime for the calendar months in which the Severity Level 1 Incident occurred (“ Cumulative Monthly Availability Downtime”).

• The Service Level starts when the GCSC opens a Case relating to a Severity Level 1 Incident, and it ends when the GCSC clears the Case then notifying Customer that the Incident is fixed; provided, however, the Case will remain open if Customer notifies the GCSC that the Incident still exists, and in such event the Service Level will continue to run until the Incident is fixed.

• Availability Service Credits are only available and may only be requested where a Severity Level 1 Incident occurs.

• If a Severity Level 1 Incident occurs, BT will measure the Availability Downtime for the Site(s) or Circuits starting from when you report or BT gives you notice of a Qualifying Incident, and ending when BT closes the Incident in accordance with Paragraph10.3.

• If a Severity Level 1 Incident occurs, BT will measure the Availability Downtime for the Site(s) starting from when you report or BT gives you notice of a Qualifying Incident, and ending when BT closes the Incident in accordance with Paragraph10.3.

More Definitions of Severity Level 1 Incident

Severity Level 1 Incident means an Incident that cannot be circumvented and that constitutes a complete loss of Service at the Site or Circuit and in respect of a Resilient Service, excluding any loss of service of a Resilient Component where you still have access to the Service through the other back-up Resilient Component. “Shared Cost” means the Caller pays a portion of the PSTN call charges to connect to the Inbound Node. “Site” means a location at which the Service is provided.

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes acomplete loss of the CC SD-WAN Service at the Site(s)

Severity Level 1 Incident is a critical Incident in the System managed by Orange that causes an Outage or non- availability of one or more Application (Instant Messaging/Presence Conferencing, or Telephony), that affects all Users of the Application(s) running on the Service at the affected Location:  For Telephony Application:  The Location has lost the call completion function i.e. calls not completing– either from single country or multiple countries (failing to fast busy, dead air, RVA).  Calls completing for more than one user either from single or multiple countries but call quality degraded to the point of being unusable (Echo, Static, Calls Dropped).  No voice service in or out of a single or multiple countries.  For Conferencing Applications:  The Location has lost the Audio/Video/Web Conference service.  For Instant Messaging / Presence Applications:  The Location has lost the Instant Messaging / Presence Service.

Severity Level 1 Incident means an Incident that cannot be circumvented and that constitutes a complete loss of service at a Virtual Firewall.

Severity Level 1 Incident means a total interruption of the Service

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes acomplete loss of service at the Site(s) or Circuit.

Severity Level 1 Incident means a Qualifying Incident that cannot be circumvented and that constitutes