Resolution Goal definition

Resolution Goal means the full assessment of the Error resolution of reported Problems and set of actions to provide resolution of the problem by means of workaround or Defect Repair.
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Resolution Goal is the goal for EnterpriseDB of the time required to provide a documented fix that restores full (or near full) functionality to Customer.
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Resolution Goal means the amount of time that is set as a goal to resolve an incident. Commercially reasonable efforts will be used to meet this goal.
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Examples of Resolution Goal in a sentence

  • TABLE 1: SEVERITY LEVELS, RESPONSE TIMES AND RESOLUTION GOALS Severity Problem Severity Level Description Standard Service Level Response Times Resolution Goal Severity 1 (S1) Critical Impact (Emergency Support) Problems that critically interrupt or prevent the customer from performing regular business operations in which the Cloudhouse- deployed application is down.


More Definitions of Resolution Goal

Resolution Goal means the targeted result of effort to provide Customer with a “solution”, which shall resolve the issue, so long as Customer stays current with the applicable Functional Versions, upgrades and updates and has installed the newest or previous two (2) versions of the Software.
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Resolution Goal means the assessment of the Error difficulty of reported Problems which affects the time required to resolve it.
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Resolution Goal means the amount of time that is set as a goal to resolve an incident. Commercially reasonable efforts will be used to meet this goal. Anhang B zum Software as a Service Agreement Support-Anhang und Service Levels (SaaS Modell) 1. Definitionen 1.1 „Geschäftszeiten”: Per Definition von 08:00 Uhr bis 18:00:00 Uhr GMT Montag bis Freitag. 1.2 „Kunden-Support-Ansprechpartner”: Entspricht per Definition Ziffer 6 des vorliegenden Anhangs B. 1.3 „Ausfall”: Ein wesentliches Versagen der entsprechenden Software den funktionalen Spezifikationen, gemäß ihrer Leistungsbeschreibung, zu entsprechen. 1.4 “Fehlerbeseitigung”: Jede Änderung, Ausweichlösung oder Routine, die darauf abzielt, die faktischen negativen Auswirkungen des Ausfalls zu beheben. 1.5 „Entschuldbare Auszeit”: Die Gesamt-Minuten in der Messperiode, während der die Software oder das Hosting- Umfeld (je nachdem, was zutrifft) nicht verfügbar war aufgrund (a) fahrlässiger oder unrechtmäßiger Handlungen oder Unterlassungen durch den Kunden oder seine Nutzer; (b) fahrlässiger oder unrechtmäßiger Handlungen oder Unterlassungen durch Drittanbieter; oder (c) von Ereignissen höherer Gewalt oder Störungen des öffentlichen Internetzugangs. 1.6 „Folgehäufigkeit”: Die Häufigkeit, mit der ein Support- Sachbearbeiter den Kunden zum Fortschritt der wirtschaftlich vertretbaren Anstrengungen hinsichtlich der Lösung eines Problems, auf dem Laufenden hält. 1.7 “Hosting-Umfeld“: Das von Ventiv verwaltete, das System in seiner Gesamtheit umfassende Datenzentrum und die damit verbundene Infrastruktur, einschließlich aller Dateneinspielungs-Server und Anwendungsberichts-Server sowie der System-Server. 1.8 „Messperiode“: Dreißig (30) Tage. 1.9 „Wiederherstellungserklärung“: Der Zeitraum, in dem der Notfall gemeldet wird und die Wiederherstellungspläne angeordnet werden. 1.10 „Release”: Die Veränderung der Software, üblicherweise mit einer neuen Zahl gekennzeichnet, die direkt rechts oder links von der Dezimalstelle steht, die neue Funktionen und Funktionalität beinhaltet. Der Release umfasst keine neuen Produkte oder Module der Software, für die Ventiv generell zusätzliche Lizenz- und andere Gebühren verlangt. 1.11 „Reaktionszeit“: Der Zeitraum ab sachgemäßem Bericht eines Problems durch den Kunden bis zur Empfangsbestätigung durch den Support-Sachbearbeiter und Beginn der Fehlerbehebung. 1.12
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Resolution Goal means the targeted result of effort to provide Customer with a solution, which shall resolve the issue, so long as Customer stays current with the applicable Functional Versions, upgrades and updates and has installed the newest or previous two (2) versions of the Software; provided, however, that Customer may be required to install the current or future Functional Version in order to effectuate such solution.
Sample 1

Related to Resolution Goal

  • Resolution Period has the meaning set forth in Section 2.04(c)(ii).

  • unanimous resolution means, subject to subsection (3) -

  • Resolution shall have the meaning specified in Section 8(E).

  • U.S. Special Resolution Regimes has the meaning specified in Section 11.21.

  • U.S. Special Resolution Regime means each of (i) the Federal Deposit Insurance Act and the regulations promulgated thereunder and (ii) Title II of the Xxxx-Xxxxx Xxxx Street Reform and Consumer Protection Act and the regulations promulgated thereunder.

  • Resolution Time means 1:00 p.m. New York time on the Local Business Day following the date on which the notice of the dispute is given under Paragraph 5.

  • Resolution of Directors means either:

  • Economic Forecast Council means the Economic Forecast Council appointed under s. 4 of the Budget Transparency and Accountability Act, [S.B.C. 2000] c. 23;

  • Performance Goal means a performance goal established by the Committee pursuant to Section 10.3.

  • Performance Target means the level of performance expected of the HSP in respect of a Performance Indicator or a Service Volume; “person or entity” includes any individual and any corporation, partnership, firm, joint venture or other single or collective form of organization under which business may be conducted;

  • Performance Measure means one or more of the following selected by the Committee to measure Company, Affiliate, and/or business unit performance for a Performance Period, whether in absolute or relative terms (including, without limitation, terms relative to a peer group or index): basic, diluted, or adjusted earnings per share; sales or revenue; earnings before interest, taxes, and other adjustments (in total or on a per share basis); basic or adjusted net income; returns on equity, assets, capital, revenue or similar measure; economic value added; working capital; total shareholder return; and product development, product market share, research, licensing, litigation, human resources, information services, mergers, acquisitions, sales of assets of Affiliates or business units. Each such measure shall be, to the extent applicable, determined in accordance with generally accepted accounting principles as consistently applied by the Company (or such other standard applied by the Committee) and, if so determined by the Committee, and in the case of a Performance Compensation Award, to the extent permitted under Code Section 162(m), adjusted to omit the effects of extraordinary items, gain or loss on the disposal of a business segment, unusual or infrequently occurring events and transactions and cumulative effects of changes in accounting principles. Performance Measures may vary from Performance Period to Performance Period and from Participant to Participant, and may be established on a stand-alone basis, in tandem or in the alternative.

  • Grievance Committee means the Grievance Committee of the Bar.

  • Goal means the intended or projected result of a comprehensive corrections plan or community corrections program to reduce prison commitment rates, to reduce the length of stay in a jail, or to improve the utilization of a jail.