Response Goal definition
Examples of Response Goal in a sentence
The Initial Response Goal is measured from the time an issue is first reported to LightEdge by the Customer until such issue has been responded to with an initial email or phone call.
The Resolution Response Goal is measured from the time an issue is first reported to LightEdge by the Customer until such issue has been assigned to a technician and that technician has begun working on the issue.
EnterpriseDB will use commercially reasonable efforts to respond to the Support Request from the Named Contacts within the Initial Response Goal below.
Priority Problem Description Initial Response Goal Severity 1 (S1) Critical Impact Catastrophic failure of a real time system where all services usually offered by the product are unavailable to all users.
EnterpriseDB will use reasonable commercial efforts to respond to the Support Request from the Named Contacts within the Initial Response Goal below.
Response Goal: Supplier will provide an Initial Response to Customer within fifteen (15) minutes of receipt of Notification by means of Telephone call to a Supplier Customer Support Agent during Regular Business Hours or within one (1) hour outside of Regular Business Hours.
Response Goal: Supplier will provide an Initial Response to Customer within fifteen (15) minutes of receipt of Notification by means of a Telephone call to a Supplier Support Agent during Regular Business Hours or within two (2) hours outside of Regular Business Hours.
Response Goal: Supplier will provide an Initial Response to Customer within fifteen (15) minutes of receipt of Notification to an Supplier Support Agent during Regular Business Hours or within two (2) hours outside of Regular Business Hours.
In clinical departments and Colleges, the subcommittee may include members who participate in the delivery of clinical service but who are not full-time employees of the University.
The second sentence of the --------------------------- second paragraph of Section 2.3, headed "High Priority", shall be amended ------------- in its entirety to read: "Response Goal: Endeavor to provide a Fix or Workaround within twenty-four (24) hours of Customer's report of the problem (notwithstanding the provisions of Section 2.4 below)".