Medium Priority definition

Medium Priority means an isolated issue (one agency, small subset of events) that prevents import, search, or export of events or cases.

Medium Priority means significant functionality is not available and such absence is materially impairing the operation of the business or non-profit.

Medium Priority. Impacted operations, core operations such as user and admin login operational but functionality impaired or requiring workarounds to achieve documented operation. • Within 5 business days for issues classified as Low Priority.

Examples of Medium Priority in a sentence

• Business Risk is Medium Priority 3 Minor The Customer is experiencing a problem that causes moderate business impact.

• Support Action Priority Level: Critical Priority Level: High Priority Level: Medium Priority Level: Low Initial Response 2 Business Hours 4 Business Hours 8 Business Hours 16 Business Hours Status Update Every 4 Business Hours Once per Business Day Once Weekly On demand Resolution or Workaround One Business Day Within 4 Business Days N/A N/A Target.

• Medium Priority An issue is assigned medium priority when it impacts a non-critical service, process or functionality of the CORHIO systems.

• Medium Priority issues are not managed after Normal Customer Service Hours.

• A Priority 1 call is deemed by our support staff to be an Urgent or High Priority call, Priority 2 is classified as a Medium Priority and Priority 3 is deemed to be a Low Priority.

• A Medium Priority incident may include issues only impacting a single user or issues where the business impact under a Critical Priority or High Priority is resolved, but there is ongoing research needed to determine the root cause of the failure.

• Priorities: ClubDrive will respond to In Scope Support incidents and/or requests submitted by Customer during Business Hours within the following time frames: 0-1 Business Hours for issues classified as High Priority Within 24 Business Hours for issues classified as Medium Priority Within 3 Business Days for issues classified as Low Priority Charges: There is no additional charge for In Scope Support.

• Medium Priority URGENT – Accelerated initial update and update frequency for designated medium priority incidents.

• Medium Priority issues may also be reported via XX_XxxxxxXxxxxxxxXxxxxx@xxxxxxx.xxx.

• Priority Three: Medium Priority Three applies if the problem results in: • Small maintenance issues, non-critical bug fix with workaround, no immediate impact, single user or record impact.

More Definitions of Medium Priority

Medium Priority classification means that the incident has a moderate business impact or moderate individual impact such as printing issues or application instability. Medium Priority incidents will be assigned to an engineer who will begin working on them within 8 business hours and may schedule a time to resolve the problem at the soonest possible date.

Medium Priority. Requests that need to receive a higher priority than low requests, and should be worked on within 8 hours. Low priority: Request that are not as important, and can be scheduled to be worked on within 1-2 business days. Inbound SPAM: Email received by your server that you consider SPAM. Outbound SPAM: Email sent through your server that the recipient considers SPAM. Approval By signing / electronically signing this Service Level Agreement and/or using the services provided by EndLayer, the Client agrees that

Medium Priority. Impacted operations, core operations such as user and admin login operational but functionality impaired or requiring workarounds to achieve documented operation.

Medium Priority means any Issue, except those pertaining to Client generated custom programs that prevent the Software from operating in substantial accordance with its documentation. Where some portions of loan production is malfunctioning, but Client is not prevented from processing, closing, originating or shipping loans, and for which an alternative or workaround may be accomplished. Fiserv shall respond to Medium Priority issues within 4 hours. Fiserv shall use its commercially reasonable efforts to provide a temporary fix or workaround within 7 days and a permanent resolution within 14 days;

Medium Priority means impacted operations, core operations such as user and admin login operational but functionality impaired or requiring workarounds to achieve documented operation.