SAP Solution Manager definition
Examples of SAP Solution Manager in a sentence
The right to use any SAP Solution Manager Enterprise Edition capabilities under SAP Standard Support other than those listed above is subject to a separate written agreement with SAP, even if such capabilities are accessible through or related to SAP Solution Manager Enterprise Edition.
The right to use any SAP Solution Manager Enterprise Edition capabilities under this Attachment 1 other than those listed above is subject to a separate written agreement with SAP, even if such capabilities are accessible through or related to SAP Solution Manager Enterprise Edition.
SAP provides usage rights for the SAP Solution Manager to Partner as set out below.
Partner will operate SAP Solution Manager in accordance with Section B.
SAP recommends that Partner uses the technologies for remote support specified on SAP Service Marketplace.o SAP Solution Manager is mandatory for Partners providing support for some Product Families, and highly recommended for other Product Families (for details, please see the Technical Support Guide).
Article 3 (SAP Solution Manager).o In cases where SAP Solution Manager is mandatory, Partner must have installed, configured and be using productively, an SAP Solution Manager system, with the latest patch levels for Basis and the latest or up to two preceding SAP Solution Manager support packages.
This support manager and will ensure that Partner employees who receive and process Incidents or Top-Issues from Supported End Users forward such Incidents to SAP, if necessary, e.g. through SAP Solution Manager.
Where SAP Solution Manager is mandatory, the obligations set out below must be fulfilled through SAP Solution Manager, otherwise through other systems approved by SAP (approval granted during PCOE certification process).o In the event that Partner fails to use SAP Solution Manager when it is mandatory, SAP will no longer be obligated to comply with the Service Level Agreements or to deliver Technical Quality Checks.
This can be done by customizing the service desk in SAP Solution Manager.
In cases where SAP Solution Manager is mandatory, Partner is required to activate SAP EarlyWatch Alert for the Production Systems and transfer into own SAP Solution Manager.