SAP Standard Support definition

SAP Standard Support means SAP’s standard support offering called “SAP Standard Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide.
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SAP Standard Support means SAP’s standard support offering called “SAP Standard Support” as set out in detail in this VAR Delivered Support Model and the Technical Support Guide.’SAP 㧁㸾@㎜yὪ $ VAR şẀ@㎜㧉⺷㈨ë@㎜þ㇨娛¾›%@䁢’SAP 㧁㸾@㎜y} SAP 㧁㸾@㎜㚵fi○
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Examples of SAP Standard Support in a sentence

  • In order to receive SAP Standard Support hereunder, Licensee shall designate a qualified English speaking contact within its SAP Customer Center of Expertise (“Customer COE”) (the “Contact Person”) and shall provide contact details (in particular e-mail address and telephone number) by means of which the Contact Person or the authorized representative of such Contact Person can be contacted at any time.

  • Licensee may request and SAP shall provide, to such degree as SAP makes such services generally available in the Territory, SAP Standard Support services.

  • The right to use any SAP Solution Manager Enterprise Edition capabilities under SAP Standard Support other than those listed above is subject to a separate written agreement with SAP, even if such capabilities are accessible through or related to SAP Solution Manager Enterprise Edition.

  • In the event Licensee elects not to commence SAP Standard Support upon the first day of the month following initial delivery of the Standard Support Solutions, or SAP Standard Support is otherwise terminated pursuant to Section 6.1 above without exercising rights under Section 6.2 or declined by Licensee for some period of time, and is subsequently requested or reinstated, SAP will invoice Licensee the accrued SAP Standard Support Fees associated with such time period plus a reinstatement fee.

  • SAP Standard Support Fees shall be paid annually in advance and shall be specified in appendices or order forms under the Agreement.

  • SAP Standard Support currently includes:Continuous Improvement and Innovation• New software releases of the licensed Standard Support Solutions, as well as tools and procedures for upgrades.• Support packages - correction packages to reduce the effort of implementing single corrections.

  • Chile, China, Croatia, Hong Kong, Hungary, Ireland, Singapore, Switzerland, Taiwan For a detailed description of the scope of SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises and their prerequisites, see Part 3.

  • The exact scope depends on the kind of VAR Delivered Support chosen by the Supported End User, the maintenance phase (please see Part 1 - Article 11 (Maintenance Phases) for further explanation) and the supported Product Family.In general, the major difference between SAP Enterprise Support and SAP Standard Support lies in the scope of what is provided by SAP, whereas the Partner’s duties to the End User and SAP are generally similar in both cases (see Section C.

  • In the event Licensee is receiving SAP Standard Support under the Software License Agreement, Exhibit 2 to this PEGTC shall apply.

  • Customers using SAP Business One are only eligible to order the special SAP Standard Support for SAP Business One, according the conditions of the SAP Price list Business One.

Related to SAP Standard Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • SAP SDK means SAP software development kit that includes tools such as APIs, source code, redistributable files and instructions. “Software” means SAP Group Software as well as Third Party Software.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Switching and Tagging Rules means the switching and tagging procedures of Interconnected Transmission Owners and Interconnection Customer as they may be amended from time to time.

  • Basic Comprehensive User Guide means the Ministry document titled Basic Comprehensive Certificates of Approval (Air) User Guide” dated April 2004 as amended.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Other Posted Support means all Other Eligible Support Transferred to the Secured Party that remains in effect for the benefit of that Secured Party.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • safety standard means the Code of Practice for the Wiring of Premises SANS 10142-1 incorporated in the Regulations;

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • SAP SE means SAP SE, the parent company of SAP.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.