Support Guide Sample Clauses

Support Guide. Interneuron reserves the right, as Interneuron shall in its discretion determine, to make an improvement, substitution or modification in the specification of any element or part of the Support Guide provided that such improvement, substitution or modification will not substantially worsen the services received by Client under the Support Guide taken as a whole.
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Support Guide. Sun Resellers’ policies are detailed in the Enterprise Services Reseller Support Reference Guide (“Support Guide”). Reseller represents that it has read the Support Guide and will comply with all applicable rules and procedures. Sun may modify the Support Guide at any time and from time to time, and Reseller will comply with any new or modified rules and procedures within a reasonable amount of time as defined by Sun.
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Support Guide. Support means Servicely resolving issues and faults in the Subscription Service in accordance with this Subscription Service Guide. 1.1. Support is available from 7am to 7pm (AEST) on Business Days, excluding Level 1 (outages) in which case Support is provided 24x7. 1.2. Servicely will use their best endeavours to provide a Response to all requests from Customer for Support in accordance with the Target Resolution Times. 1.3. Response means that Servicely will notify Customer that they have received Customer request for Support and commenced resolution of the issue. The actual resolution of each issue is dependent on the nature of the issue, and Customer taking all necessary actions reasonably required by Servicely in a timely manner. The Response time is the time elapsed during Business Hours since first receipt of Customer request for Support. 1.4. Servicely will use their reasonable endeavours to ensure that the Subscription Service is Available 99.98% of the time during each month. 1.5. Customer may contact support on xxxxxxx@xxxxxxxxx.xx or via customer support portal, made available upon contract execution.
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Support Guide 
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Related to Support Guide

  • General Guidelines Conduct yourself in a responsible manner at all times in the laboratory.

  • Hot Weather Guidelines For the purposes of site based discussions regarding the need to plan and perform work during expected periods of hot weather, the following issues shall be considered in conjunction with proper consideration of Occupational Health and Safety issues.

  • NO LEMON POLICY This Agreement provides that following the expiration of the term of the Covered Product’s manufacturer’s warranty, and subject to Our Limit of Liability, after three (3) service repairs have been completed for the Covered Product for the same problem, as determined in Our sole discretion, in lieu of performing a fourth (4th) repair on the Covered Product, We may replace it with a product of like kind or similar features, or issue a check to You in an amount not to exceed the remaining limit of liability as determined in accordance with the section titled “LIMIT OF LIABILITY.” If We replace the Covered Product, all Our obligations for the Covered Product under this Agreement terminate.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • TECHNICAL GUIDANCE LETTERS In the sole discretion of the System Agency, and in conformance with federal and state law, the System Agency may issue instructions, clarifications, or interpretations as may be required during work performance in the form of a Technical Guidance Letter (TGL). A TGL must be in writing, and may be delivered by regular mail, electronic mail, or facsimile transmission. Any TGL issued by the System Agency will be incorporated into the Contract by reference for all purposes when it is issued.

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