Service Desk Services definition

Service Desk Services means the service desk services described in the schedule.
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Service Desk Services means the Services described in Section 2 of Schedule 4.3.
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Service Desk Services means the helpdesk services described in the Schedule.
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Examples of Service Desk Services in a sentence

  • Tier 1 Service Desk Services are to be provided by the TO1 vendor (or a supplier sub- contracted by the Vendor under TO1).

  • In addition to end-to-end management and coordination for Incidents and Service Requests, Tier 1 Service Desk Services includes the resolution of as many commons incidents and requests as possible, to include password resets and common user problems that can be resolved via scripts provided by a Vendor-maintained knowledge base.

  • Tier 1 Service Desk Services are activities associated with providing a single point of contact and end-to-end management and coordination for Incidents and Service Requests made by NNSA IT end-users for all NNSA IT services within scope of the BPA to ensure IT Services meet SLAs and fulfill business requirements.

  • Before the installation of the Software Suite, the Client shall fill in a form with the Serial Number and Registered Client Name and click the 'I Agree' button, thereby accepting all terms of this Software License Agreement and General Terms of Service Desk Services that become binding.

  • Service Desk Services consist of Plan, Build, Operate centralized services to triage, process, track, report, and resolve End-User Incidents, Service Requests and requests for information.

  • Figure 10: Service Desk Services The details of the service desk services have been discussed below,Network Operation CenterThis service provides help to monitor the network system, manage the hardware and software of the system, do security monitoring, do analysis and do reporting on bandwidth that includes service availability, break, inventory, security and performance.

  • The following further describe and scope Service Desk Services elements supported by Contractor and with which Contractor shall comply.

  • To provide integrated Tier 1 Service Desk Services for all NNSA IT services within scope of the BPA, the vendor will be required to achieve the following key high-level Service objectives: • Provide the Service Desk as a single point of contact (SPOC) for providing end to end ownership of all Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System.

  • As of the Service Tower Commencement Date, Vendor will provide Service Desk Services in accordance with this Exhibit.

  • The Contractor must provide and make ready for use the technical infrastructure within the Contractor facilities as required to provide Service Desk Services, where such technical infrastructure includes, but is not limited to, agent telephony equipment and desktop infrastructure and the infrastructure required to interface the Contractor with the required government-provided data network services, as set out in the target environment.


More Definitions of Service Desk Services

Service Desk Services means the Cross Functional Services described in Article 2 of Section 6.
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Service Desk Services has the meaning set forth in Attachment 5 (Tower Services Agreement for Service Desk Services).
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Service Desk Services has the meaning set forth in Attachment 5 (Tower Services Agreement for Service Desk Services). Schedule A (Definitions) Revised per Amendment No. 6 Textron Inc Company Proprietary and Confidential Textron CSC
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Service Desk Services means the Services set forth in Exhibit A-3 (Service Desk Services) of Schedule A (Statement of Work) of the Agreement.
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Service Desk Services has the meaning set forth in the Statement of Work.
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Related to Service Desk Services

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • Integrated Services Digital Network (ISDN) means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two 64 Kbps bearer channels and one 16 Kbps data channel (2B+D).

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Extra Services means those services set forth in Schedule “B” that are requested by the Municipality for itself or on behalf of its citizens and provided by the Company in accordance with paragraph 7 of this Agreement;

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Service Drop means a cable that, by its design, capacity and relationship to other cables of the Company, can be reasonably considered to be for the sole purpose of connecting backbone of the Equipment to not more than one individual customer or building point of presence or property;

  • Software Services means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product.

  • Internet Services means that part of the Data & Internet Services which is accessible via the public internet. This includes internet access, email facilities, web-page facilities and any other related internet facility or services that we may provide from time to time. This specifically does not refer to wide area networking services that are not accessible via the public internet.

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • System Services has the meaning given such term in Section 3.1.

  • Wireless services means any services, provided using licensed or unlicensed spectrum, including the use of Wi-Fi, whether at a fixed location or mobile.

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Wireless services provider means a person who provides wireless services.

  • Interconnection Service(s) means any Interconnection, Resale Services, 251(c)(3) UNEs, Collocation, functions, facilities, products or services offered under this Agreement.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Satellite services means communications capabilities that utilize an on-orbit satellite for transmitting the signal from one location to another.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.