Service Maintenance Level definition

Service Maintenance Level means the relevant period for the clearance of a fault;
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Service Maintenance Level means the maintenance level provided by BT the Communications Provider on a Service;
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Examples of Service Maintenance Level in a sentence

  • If the extended period continues beyond the end of the half day period, the Service Maintenance Level period shall be extended by an equivalent number of half day periods.

  • Service Maintenance Level 2 and delay occurs on the day on which the fault is due to be cleared: - if the cumulative period of delay is 2 hours or more and less than 4 hours, the Service Maintenance Level period shall be extended by a half day - if the cumulative period of delay is 4 hours or more, the Service Maintenance Level period shall be extended by a full day.

  • Service Maintenance Level 3 and delay occurs during the half day period during which the fault is due to be cleared - if the cumulative period of delay is 2 hours or more, the Service Maintenance Level period shall be extended by a half day except that if the delay occurs and extends after the time the fault is due to be cleared and the delay is more than 2 hours, the Service Maintenance Level period shall be extended to the end of the next half day period following the cumulative period of the delay.

  • Service Maintenance Level 3 and delay occurs prior to the half day period during which the fault is to be cleared: - the Service Maintenance Level period shall be extended by a period equivalent to the cumulative period of delay.

  • The Service Maintenance Level period shall be extended for the calculation of the service level commitment so that it commences at the time of the alternative agreed appointment time.

  • Service Maintenance Level 2 and the delay occurs prior to the day on which the fault is due to be cleared: - and the cumulative period of delay ends prior to the time the fault is due to be cleared, the Service Maintenance Level period shall be extended by a period equivalent to the cumulative period of delay.

  • Subject to paragraph 4.2 of Section A below, if BT fails to repair the Service in accordance with the appropriate Service Maintenance Level, the Communications Provider shall be entitled to compensation as set out in paragraph 5 of Section A below.

  • The Communications Provider shall pay the appropriate Service Maintenance Level charge(s) set out in the Openreach Price List.

  • For Service Maintenance Level 3 and 4, an amount equal to 1 month’s line rental charge and 1 month’s rental charge for the applicable service maintenance level.

  • The Service Maintenance Level period shall be extended for the calculation of the service level commitment until such action is rectified.

Related to Service Maintenance Level

  • Planned Maintenance means any Maintenance BT has planned to do in advance.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Software Maintenance means the process of modifying software after delivery to correct faults, improve performance or other attributes, or adapt to a changed environment. (Reference ISO/IEC 14764:2006, as amended or superseded.) Software maintenance does not include any customization or configuration.

  • Scheduled Maintenance means routine maintenance scheduled by Orange to implement generic changes to, or updates of, the Orange Services or the Orange Network.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Deferred Maintenance means improvements necessary for continued operations which do not improve productivity or alter the process technology.

  • Operation and Maintenance Costs means the costs of:

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Maintenance Margin means the minimum amount of money required in your Trading Account as specified on the Trading Platform in order to keep a Transaction open on the Trading Platform.

  • Maintenance Period shall have the meaning set forth in Clause 14.1; “Maintenance Requirements” shall have the meaning set forth in Clause 14.2;

  • Emergency Maintenance means any period of maintenance for which, due to reasons beyond its reasonable control, Sprint Convergence is unable to provide prior notice of.

  • Furniture maintenance product means a wax, polish, conditioner, or any other product designed for the purpose of polishing, protecting or enhancing finished wood surfaces other than floors. “Furniture Maintenance Product” does not include dusting aids, products designed solely for the purpose of cleaning, and products designed to leave a permanent finish such as stains, sanding sealers and lacquers.

  • Corrective Maintenance means the maintenance which is required when an item has failed or worn out, to bring it back to working order, which may also include those services necessary to partially restore, renew or strengthen an existing Department facility or system, following damage caused by use or normal wear and tear.

  • Preventive Maintenance means that maintenance, performed on a scheduled basis by the Contractor, which is designed to keep the Equipment in proper operating condition.