Severity 1 Defect definition

Severity 1 Defect. A software problem whose nature and/or severity prevent the State from continuing its business, and may have one or more of the following characteristics: o Required uptime for the Contractor's solution is not being maintained;
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Severity 1 Defect means a software failure that blocks the customer from utilizing the service.
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Severity 1 Defect means a Defect which renders the Licensed Programs or the System inoperative or causes the Licensed Programs or System to fail catastrophically.
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Examples of Severity 1 Defect in a sentence

  • High-risk security breach or Hosted Service disruption (SLA breach) – 24/7 rostered technician immediately attends, response within 2 business hours; If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm AEST weekdays), SyncEzy will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during normal operating hours (9:00 am to 6:00 pm U.S. Eastern Time weekdays), Upland will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during Alchemy’s normal operating hours (8:30 am – 5:30 pm Central Time weekdays), Alchemy will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • High-risk security breach or Hosted Service disruption (SLA breach) – 24/7 rostered technician immediately attends, response within 2 business hours; If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm AEST weekdays), Zavanti will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • VENDOR shall use reasonable commercial efforts to provide a Fixes or workarounds as follows: Defect Severity Request received during Service Hours Request received outside Service Hours Severity 1 Defect within 48 hours of being notified by ICERS of the Defect.

  • Service Hours Severity 1 Defect Within one hour of being notified by ICERS of the Defect.

  • The criteria AgileAssets utilizes in determining when to escalate a Severity 1 or Severity 2 Defect are as follows:  Severity 1 Defect – If not resolved within 16 hours and no material progress has been made, the issue is escalated within AgileAssets for additional action and resources as needed.

  • If a Severity 1 Defect occurs during normal operating hours (9:00 am to 5:00 pm Central Time weekdays), Iternal will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm Central Time weekdays), ElementLMS will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • At the time of reporting a Defect to VENDOR, ICERS, acting reasonably, shall indicate if the Defect is a Severity 1 Defect, Severity 2 Defexct or Severity 3 Defect.


More Definitions of Severity 1 Defect

Severity 1 Defect means a software failure that blocks the customer from utilizing the service. American Airlines, Inc. and Aircell LLC Confidential and Proprietary Information
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Severity 1 Defect means the condition which exists when the transmission system is completely inoperative, and it is not usable by the customer. The inoperative portion of the licensed software completely restricts the customer's operation.
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Severity 1 Defect means a problem where the State’s use of a solution service element has stopped or is so severely impacted that the State personnel/Users cannot reasonably continue to work.
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Related to Severity 1 Defect

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Latent Defect means a defect, inherently lying within the material or arising out of design deficiency, which do not manifest themselves and/or was not reasonably discoverable during Defect Liability period.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Construction defect means a deficiency in or a deficiency arising out of the design, specifications, surveying, planning, supervision, or observation of construction or construction of residential improvements that results from any of the following:

  • Nonconformity or “Nonconformities” means any failure or failures of the Software to conform to the requirements of this Contract, including any applicable Documentation.

  • Minor defect means a defect which is not a Major Defect.

  • Nonconformance as used in this clause means a condition of any hardware, software, material, or service/workmanship in which one or more characteristics do not conform to requirements.

  • Major Defect means a condition that exists on a ground ambulance vehicle that requires the Department or the certificate holder to place the ground ambulance vehicle out-of-service.

  • Severity means the dollar amount of losses on claims.

  • Latent Defects means such defects caused by faulty designs, material or work-man- ship which cannot be detected during inspection, testing etc, based on the technology available for carrying out such tests.

  • Title Defect means with respect to a Lease any lien, encumbrance, adverse claim, default, expiration, failure, defect in or objection to real property title, other than Permitted Encumbrances, that alone or in combination with other defects renders Sellers’ title to the Lease less than Defensible Title.

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Co-occurring disorder specialist means an individual

  • Environmental Defect means, with respect to any given Asset, a material violation of Environmental Laws in effect as of the Effective Time in the jurisdiction in which such Asset is located.

  • Unconfirmed Servicing Defect With respect to any Reference Obligation, the existence of the following, as determined by Xxxxxxx Mac in its sole discretion, (a) there is a violation of the servicing guidelines and other requirements in the Xxxxxxx Mac Single Family Seller/Servicer Guide (the “Guide”, as modified by the terms of the related servicer’s contract, including any related terms of business (“TOBs”)); and (b) Xxxxxxx Mac has issued a notice of defect, repurchase letter or a repurchase alternative letter related to the servicing breach. For the avoidance of doubt, Reference Obligations with minor technical violations, which in each case Xxxxxxx Mac determines to be acceptable Reference Obligations, may not result in an Unconfirmed Servicing Defect.

  • Mentally defective means that a person suffers from a mental disease or defect which renders the person temporarily or permanently incapable of appraising the nature of his or her conduct. S.C. Code Ann. §

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Congenital Anomaly means a condition which is present since birth, and which is abnormal with reference to form, structure or position.

  • Outage has the meaning set forth in the CAISO Tariff.

  • Functional behavioral assessment means an individualized assessment of the student that results in a team hypothesis about the function of a student’s behavior and, as appropriate, recommendations for a behavior intervention plan.

  • Corrective Measure The contractor shall repair any deficiencies to meet the performance guideline within warranty period.

  • Consistent Failure means any of:

  • Title Defects has the meaning set forth in Section 5.15(b).

  • Degradation means a decrease in the useful life of the right-of-way caused by excavation in or disturbance of the right-of-way, resulting in the need to reconstruct such right-of-way earlier than would be required if the excavation or disturbance did not occur.

  • Congenital Condition(s) means (a) any medical, physical or mental abnormalities existed at the time of or before birth, whether or not being manifested, diagnosed or known at birth; or (b) any neo-natal abnormalities developed within six (6) months of birth.