Severity 1 Defect definition

Severity 1 Defect. A software problem whose nature and/or severity prevent the State from continuing its business, and may have one or more of the following characteristics: o Required uptime for the Contractor's solution is not being maintained;
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Severity 1 Defect means a software failure that blocks the customer from utilizing the service.
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Severity 1 Defect means a Defect which renders the Licensed Programs or the System inoperative or causes the Licensed Programs or System to fail catastrophically.
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Examples of Severity 1 Defect in a sentence

  • High-risk security breach or Hosted Service disruption (SLA breach) – 24/7 rostered technician immediately attends, response within 2 business hours; If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm AEST weekdays), SyncEzy will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during normal operating hours (9:00 am to 6:00 pm U.S. Eastern Time weekdays), Upland will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during Alchemy’s normal operating hours (8:30 am – 5:30 pm Central Time weekdays), Alchemy will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • High-risk security breach or Hosted Service disruption (SLA breach) – 24/7 rostered technician immediately attends, response within 2 business hours; If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm AEST weekdays), Zavanti will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • VENDOR shall use reasonable commercial efforts to provide a Fixes or workarounds as follows: Defect Severity Request received during Service Hours Request received outside Service Hours Severity 1 Defect within 48 hours of being notified by ICERS of the Defect.

  • Service Hours Severity 1 Defect Within one hour of being notified by ICERS of the Defect.

  • The criteria AgileAssets utilizes in determining when to escalate a Severity 1 or Severity 2 Defect are as follows:  Severity 1 Defect – If not resolved within 16 hours and no material progress has been made, the issue is escalated within AgileAssets for additional action and resources as needed.

  • If a Severity 1 Defect occurs during normal operating hours (9:00 am to 5:00 pm Central Time weekdays), Iternal will begin immediate and continuous efforts to reproduce and resolve the Defect and will carry out those efforts until the Defect is resolved.

  • If a Severity 1 Defect occurs during normal operating hours (8:30 am – 5:30 pm Central Time weekdays), ElementLMS will begin immediate and continuous efforts to reproduce and resolve the Defect, and will carry out those efforts until the Defect is resolved.

  • At the time of reporting a Defect to VENDOR, ICERS, acting reasonably, shall indicate if the Defect is a Severity 1 Defect, Severity 2 Defexct or Severity 3 Defect.


More Definitions of Severity 1 Defect

Severity 1 Defect means a software failure that blocks the customer from utilizing the service. American Airlines, Inc. and Aircell LLC Confidential and Proprietary Information
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Severity 1 Defect means the condition which exists when the transmission system is completely inoperative, and it is not usable by the customer. The inoperative portion of the licensed software completely restricts the customer's operation.
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Severity 1 Defect means a problem where the State’s use of a solution service element has stopped or is so severely impacted that the State personnel/Users cannot reasonably continue to work.
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Severity 1 Defect means any Defect rendering the use of the Software impossible, in whole or in part, for the use or test of an essential function of the Software; or giving rise to limitations or restrictions in the use of the Software rendering an essential function of the Software unusable in production; or giving rise to limitations or restrictions in the testing of the Software, rendering an essential function of the Software untestable.
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Related to Severity 1 Defect

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Nonconformance as used in this clause means a condition of any hardware, software, material, or service/workmanship in which one or more characteristics do not conform to requirements.

  • Mentally defective means that a person suffers from a mental disease or defect which renders the person temporarily or permanently incapable of appraising the nature of his or her conduct. S.C. Code Ann. §

  • Degradation means a decrease in the useful life of the right-of-way caused by excavation in or disturbance of the right-of-way, resulting in the need to reconstruct such right-of-way earlier than would be required if the excavation or disturbance did not occur.