Examples of Severity 1 in a sentence
In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized as a Severity 1 failure (no communication/video signal).as per fault category.
After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling 0-000-000-0000, option #8.
Subject to the terms of this Appendix, the Vendor shall, throughout the Term, achieve the “Response Time” and “Resolution Times” with respect to Service Incidents on the basis of their “Severity Levels” as follows: Service Incident and Severity Response Time SLR Resolution Time SLR Severity 1 – material loss of functionality affecting Customer’s use of the Services with no commercially reasonable workaround available; and/or confirmed confidentiality or security exploitation.
Customers with Enterprise Support receive support for Error determination, verification and resolution (or instruction as to work-around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Qlik’s Standard Business Hours for Severity 2 and Severity 3 Errors.
Severity Definitions: • Severity 1 - Production use of the supported products is stopped or so severely impacted that you cannot reasonably continue work.