Examples of Severity in a sentence
Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion.
Any dispute in classification can be escalated in clause 3.8. If any Incident which is Severity Level 2 or Severity Level 3 is deemed business critical, then the escalation process should be invoked, and it may be reclassified as Severity Level 1 by Pelion.
Severity rates for LGFF equipment will be paid at 100% of the established hourly rate for all time under hire.
Customer will classify each Incident as Severity 1, Severity 2, Severity 3, or Severity 4, based on the impact to the Customer business, as defined below: ▪ Critical - Severity Level 1 Incident is an Incident that causes a complete outage of the service where no terminals can connect to the Service to transmit or receive data, or a complete outage of the Pelion Connectivity Management platform where no Customer users can access or use the Service.
Requests received from Customers with Premier Level support ser- vices shall receive priority handling over other requests within a given Issue Severity Level.