Severity definition
Examples of Severity in a sentence
RapidDeploy will measure platform downtime and unavailability based on Severity 1 incidents only, this includes any emergency downtime for resolution of Severity 1 incidents.
As outlined in the Support Desk Severity and Response Times table above, out Support Desk Team will escalate any unresolved issue(s) within the time allotted for that severity level.
Severity Level Definition Severity 1 Major service disruption to the Platform Assets that are running in the Production Environment.
Company will assign the Severity Level of the defect in its reasonable discretion.
Environment/Workspace: Production, Test/UAT Severity 3 Moderate impact.