Support & Maintenance definition

Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Licensed Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Licensed Software and does not separately price or market (each an “Update”). PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’s standard Support & Maintenance, including: (a) when a problem has been created due to Customer error and/or neglect; (b) when such problem is associated with third-party or pre-requisite software;
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Support & Maintenance means the services described on
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Support & Maintenance shall have the meaning set forth in Section 4(a).
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Examples of Support & Maintenance in a sentence

  • Schedule 3 also sets forth certain additional requirements that are required of Retailer in connection with the provision of Support & Maintenance.

  • Coordinator shall provide Support & Maintenance to Retailer with respect to the Retailer Coordinator Services in accordance with the provisions set forth in Schedule 3, as such Support & Maintenance may be amended from time to time by DECE and Coordinator pursuant to the Master Services Agreement.

  • For purposes of this Agreement, the term “Retailer Span of Control” shall be synonymous with the term “DECE Licensee Span of Control” as used in Schedule 3 Support & Maintenance shall be available on a 24x7x365 basis at the contact information set forth in Schedule 3 and shall work with Retailer to resolve any issues as provided in the Support & Maintenance.

  • The Parties acknowledge that DECE has negotiated Ecosystem-wide remedies with respect to Service Level, Support & Maintenance and Security Commitment breaches by the Coordinator in connection with Ecosystem-related activities pursuant to the Master Services Agreement.

  • The Parties agree that the following Annexes to the Agreement will apply to this Order: • Software Product Licensing Annex • Professional Services Annex • E.g BMIS Software Product Support & Maintenance Annex • E.g BMIS ICT Requirements Annex • [other Annex as applicable] Name: Title: Signature: Name: Title: Signature: Software Product(s): BAE Systems BMIS Effective Date: TBC Licence Term: from Effective Date.


More Definitions of Support & Maintenance

Support & Maintenance means activities to maintain and/or improve the SCIA of the Software (and/or Hardware, if applicable), including but not limited to troubleshooting, modifying, maintaining, enhancing, and bug fixing. See Support/Maintenance Attachment. Support/Maintenance does not include consulting services or other professional services provided to DOHMH through a separate statement of work.
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Support & Maintenance means the services described on Exhibit B.
Sample 1
Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Software and does not separately price or market.
Sample 1
Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Software and does not separately price or market. PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’s standard Support & Maintenance, including: (i) when a problem has been created due to Customer error and/or neglect; (ii) when such problem is associated with third-party or pre-requisite software; (iii) when such problem is associated with client hardware modifications or replacements or network issues; (iv) during a system installation, upgrade, or conversion; or (v) when support is required at times other than PickNik’ normal business hours.
Sample 1
Support & Maintenance means: (a) support during regular PickNik business hours for the then-current release of the Licensed Software licensed by Customer hereunder, and (b) rights to updates, enhancements or modifications which PickNik incorporates into and makes a part of the general release Licensed Software and does not separately price or market (each an “Update”). PickNik may charge Customer on a time and material basis for problem resolution services that exceed PickNik’s standard Support & Maintenance, including: (a) when a problem has been created due to Customer error and/or neglect; (b) when such problem is associated with third-party or pre-requisite software;
Sample 1

Related to Support & Maintenance

  • Planned Maintenance means any Maintenance BT has planned to do in advance.

  • Routine maintenance means actions performed on a regular or controllable basis or in response to uncontrollable events upon a highway, road, street, or bridge. Routine maintenance includes, but is not limited to, 1 or more of the following:

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • Major maintenance means the adjustment, repair or replacement of a component or module that could affect the accuracy of a measurement.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Scheduled Maintenance means any adjustment, repair, removal, disassembly, cleaning, or replacement of components or systems required by the manufacturer which is performed on a periodic basis to prevent part failure or equipment or engine malfunction, or anticipated as necessary to correct an overt indication of malfunction or failure for which periodic maintenance is not appropriate.

  • Emergency Maintenance means any period of maintenance for which, due to reasons beyond its reasonable control, Connaught is unable to provide prior notice of.

  • Maintenance work means the repair of existing facilities when the size, type or extent of such facilities is not thereby changed or increased. While “maintenance” includes painting and decorating and is covered under the law, it does not include work such as routine landscape maintenance or janitorial services.