Telephone Technical Support definition

Telephone Technical Support means a call by the Customer to the Company at the telephone number as advised by the Company, at the customers own cost, for resolution of technical problems related to support hardware and software solutions as defined by the Company;
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Telephone Technical Support means the management, investigation, escalation and resolution of technical issues reported via telephone, fax, email or via the web and carried out as per the escalations procedures set forth in Schedule 8 hereto. This to be provided during Office Hours.
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Telephone Technical Support if applicable, shall mean telephone assistance provided to LICENSEE’s system administrators and provided by UCF personnel at FSEC, on the topics of Software Product installation, Updates, patches, problems arising during the use of Software Product, System interfacing, and error reports. Updates: if applicable, shall mean a new version or portion of the Software Product that adds substantial new features and functionality to a prior version of the Software Product.
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Examples of Telephone Technical Support in a sentence

  • Customer must complete a Service Request Form (SRF) for each faulty unit and label package correct with pre-paid consignment label and contact local Logistics Provider and arrange for the faulty unit to be collected and sent to Motorola for repair.3. Initiating Telephone Technical Support.

  • Customer agrees to follow any reasonable Telephone Technical Support guidelines as disseminated by JSI to Customer from time to time.

  • When Service from the Start Comprehensive is purchased separately from the equipment order, then Customer must complete a Service Request Form (SRF) for each faulty unit and label the package correctly with a pre-paid consignment label, contact the local Logistics Provider and arrange for the faulty unit to be collected and sent to Motorola for repair.3. Initiating Telephone Technical Support.

  • Telephone Technical Support - technical support provided by the supplier via phone call.

  • Licensee agrees the Telephone Technical Support is a Subscription Fee and cannot be removed or terminated during the Agreement.

  • Purchase of a Customer Support Agreement guarantees: - Priority On-Site Response Time - Complete Parts Coverage - Complete Travel Coverage - Unlimited On-Site Support - Unlimited Telephone Technical Support RESPONSE TIME: Presstek will use its best reasonable efforts to respond to maintenance calls with its first available field support person.

  • Customer must complete a Service Request Form (SRF) for each faulty unit and label package correct with pre-paid consignment label and contact local Logistics Provider and arrange for the faulty unit to be collected and sent to Motorola Solutions for repair.3. Initiating Telephone Technical Support.

  • Dependant upon the outcome of Telephone Technical Support HP reserves the right to determine whether to ship a customer-replaceable part or provide in-home repair or replacement of the product, or make arrangements for the covered product to be returned to HP for repair.

  • DescriptionProposed FeeNotes/ExplanationMerchant Account Set-Up FeesBank Setup Fees System Integration/Implementation Fees Customization User Access Fees Program Maintenance Reporting Maintenance Training (On-site and Telephone) Technical Support Any other set-up or maintenance fees.

  • During this communication process, Madgx xxxll subcontract to Vital the technical support aspects of all the MASP Agreements for the remainder of their term and Vital shall provide free Office Hours only Telephone Technical Support for each MASP.

Related to Telephone Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Outbound telephone call means a telephone call initiated by a telemarketer to induce the purchase of goods or services or to solicit a charitable contribution.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Telephone Service means calls (including voice, voicemail and conference and data calls), supplementary services (including call forwarding and call transfer) and messaging and multi-media services (including short message services, enhanced media services and multi-media services);

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Child support means that part of an Enhanced Child Restraint System by which the child can be raised within the Enhanced Child Restraint System.

  • Telephone Toll Service is As Defined in the Act.

  • Network Interface Device or "NID" is a Network Element (including all of its features, functions and capabilities) that includes any means of Interconnection of End User Customer premises wiring to Qwest's distribution plant, such as a cross connect device used for that purpose. "New Service Provider" means the Party to which an End User Customer switches its local Exchange Service or the Party to which an End User Customer is porting its telephone number(s).

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Training means instruction or teaching designed to impart a specific skill, as opposed to general knowledge.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Plain Old Telephone Service (POTS) means telephone service for the transmission of human speech.

  • Classroom teacher means a teacher subject to annual performance evaluation review under the provisions of Education Law Section 3012-c.

  • technical assistance means any technical support related to repairs, development, manufacture, assembly, testing, maintenance, or any other technical service, and may take forms such as instruction, advice, training, transmission of working knowledge or skills or consulting services, including verbal forms of assistance;

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Technical Services means all services that are necessary to carry out individual, scattered site activities including but not limited to: (1) conducting initial inspections, (2) work write-up or project specification development, (3) cost estimate preparation, (4) construction supervision associated with activities that do not require an architect or engineer, (5) lead hazard reduction or lead abatement need determination and oversight, (6) lead hazard reduction or abatement carrying costs, (7) temporary relocation coordination, (8) financing costs such as security agreement preparation and recording or filing fees, (9) processing of individual applications for assistance, (10) income eligibility determination and verification, (11) value determination (new construction) or after rehabilitation value determination (existing structures), and (12) project-specific environmental clearance processes.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Documentation means designs, reports, photographs, drawings, plans, specifications, computer software, surveys, calculations and other data, information and material collected, computed, drawn or produced, including computer print-outs.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • End User means, in the event that the Services or Deliverables involve the use of any information systems, any and all UNICEF employees, consultants and other personnel and any other external users collaborating with UNICEF, in each case, authorized by UNICEF to access and use the Services and/or Deliverables.

  • Contractor Project Manager means the employee identified in a Statement of Work as the Contractor project manager.

  • Telecommunications Access Device means that term as defined in Section 219a of the Michigan Penal Code, 1931 PA 328, MCL 750.219a, as may be amended from time to time. As of January 2012, "Telecommunication Access Device" is defined to mean any of the following: