Complaints about the contract. (For further details on the procedures please refer to xxx.xxxxxxxxxxxxxxxxxxxxxxx.xx - Contact section) Complaints concerning the management of the contractual relationship, particularly in terms of the attribution of liability, the effectiveness of the service, and the quantification and disbursement of the sums due to the entitled party, must be addressed in writing directly to ERGO Assicurazione Xxx Xxxx, 0 - 00000 Xxxxx, Xxxxx - attn. Complaints Office, E-mail: xxxxxxx@xxxxxxxxxxxxxxxxxxxxxxx.xx, PEC xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xx, fax +00.00.00000000. If the complainant is not satisfied with the outcome of the complaint or in the absence of a reply within 45 days, he or she may apply to IVASS - Servizio Tutela degli utenti - Xxx xxx Xxxxxxxxx, 00 - 00000 Xxxx - telephone 06.42.133.1, together with the documentation relating to the complaint handled by the Company. In relation to disputes concerning the quantification of damages and the attribution of responsibility, it should be noted that the exclusive jurisdiction of the Judicial Authority remains, in addition to the right to resort to conciliation systems where they exist.
