Complaints about the contract. (For further details on the procedures please refer to xxx.xxxxxxxxxxxxxxxxxxxxxxx.xx - Contact section) Complaints concerning the management of the contractual relationship, particularly in terms of the attribution of liability, the effectiveness of the service, and the quantification and disbursement of the sums due to the entitled party, must be addressed in writing directly to ERGO Assicurazione Xxx Xxxx, 0 - 00000 Xxxxx, Xxxxx - attn. Complaints Office, E-mail: xxxxxxx@xxxxxxxxxxxxxxxxxxxxxxx.xx, PEC xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xx, fax +00.00.00000000. If the complainant is not satisfied with the outcome of the complaint or in the absence of a reply within 45 days, he or she may apply to IVASS - Servizio Tutela degli utenti - Xxx xxx Xxxxxxxxx, 00 - 00000 Xxxx - telephone 06.42.133.1, together with the documentation relating to the complaint handled by the Company. In relation to disputes concerning the quantification of damages and the attribution of responsibility, it should be noted that the exclusive jurisdiction of the Judicial Authority remains, in addition to the right to resort to conciliation systems where they exist.
Complaints about the contract. Any complaints about the management of the contractual relationship, in particular in relation to the attribution of liability, the actual existence of the service, the quantification and delivery of sums owed to the eligible party, or an insurance service, must be sent in writing to: UnipolSai Assicurazioni S.p.A. Reclami e Assistenza Specialistica Clienti (Complaints and Special Customer Assistance) Xxx xxxxx Xxxxxx Xxxxxxx, 0/X 20097 San Xxxxxx Xxxxxxxx (MI) Fax: 00.00000000 email: xxxxxxx@xxxxxxxxx.xx Or using the special complaints form available on the website xxx.xxxxxxxxx.xx. So that the complaint can be followed up, the application must contain the full name and tax code (or VAT number) of the policyholder. If the complainant is not satisfied with the outcome of the complaint or if no response is received within the maximum period of forty-five days, he/she may apply to IVASS, Servizio Tutela del Consumatore (Consumer Protection Department), Xxx xxx Xxxxxxxxx, 00, 00000 Xxxx, telephone 00 000000.
Complaints about the contract. (For further details on the procedures please refer to xxx.xxxxxxxxxxxxxxxxxxxxxxx.xx - Contact section) Complaints concerning the management of the contractual relationship, particularly in terms of the attribution of liability, the effectiveness of the service, and the quantification and disbursement of the sums due to the entitled party, must be addressed in writing directly to ERGO Assicurazione Xxx Xxxx, 0 - 00000 Xxxxx, Xxxxx - attn. Complaints Office, E-mail: xxxxxxx@xxxxxxxxxxxxxxxxxxxxxxx.xx, PEC xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xx, fax +00.00.00000000. If the complainant is not satisfied with the outcome of the complaint or in the absence of a reply within 45 days, he or she may apply to IVASS - Servizio Tutela degli utenti - Xxx xxx Xxxxxxxxx, 00 - 00000 Xxxx - telephone 06.42.133.1, together with the documentation relating to the complaint handled by the Company. In relation to disputes concerning the quantification of damages and the attribution of responsibility, it should be noted that the exclusive jurisdiction of the Judicial Authority remains, in addition to the right to resort to conciliation systems where they exist.
1. Subject of the insurance Following the waiver of the hotel reservation, or the delayed arrival on destination, the Company will reimburse, within the limits of the covered amount indicated below, subject to exclusions and limitations and net of overdrafts or deductibles indicated in the policy, the deposit or any penalty provided for in the contract in the event of cancellation of the same by the participants, paid by the Insured in accordance with the Booking Conditions and resulting from the booking documents and the penalty regulations communicated at the time of booking by the service provider. The cancellation must be the consequence of involuntary circumstances, unforeseeable and unknown at the time of signing the policy, which directly affect the Insured and are determined by the reasons listed in the table below (so-called "insured events"). • Illness, injury or death of the Insured Party, a family member, the co-owner of the business activity or the sole Travel Companion • Dismissal, redundancy or mobility fund, new employment of the Insured Party, a family member if a Travel Companion or the only Travel Companion • Appointment or summons of the Insured Party, a family member if a Travel Companion or the only Travel Companion to a Juror, Witness or Popular Judge before the Court, notified to the Insured Party a...