Accessibility Support. The University recognizes that Part-time Faculty and other members of the BU community are committed to the important work of supporting student needs and helping students connect with disability resources. Accordingly, the Union and University mutually agree that disability resources for our students may be a standing agenda item for meetings under the Joint Labor-Management Committee Article of this Agreement. Further, the University and Union may use JLMC meetings to identify additional resources which might assist Part-time Faculty Members in meeting student access needs, including but not limited to training opportunities. At its sole discretion, the University may choose to develop and/or provide any such resources identified. The University will also provide periodic updates during JLMCs regarding the status of additional support and progress with respect to student disability resources. Further, the University commits to reporting out on student disability resources at the first JLMC following the ratification of this Agreement.
Accessibility Support. 12.1. Within eighteen (18) months of the Effective Date of this Agreement, Poly-Wood shall provide support during regular business hours to help Blind or Visually Disabled individuals resolve accessibility issues encountered while using the Digital Properties. Poly-Wood shall train those designated to provide such support to review, handle, or escalate accessibility related questions and comments generated by the toll-free telephone number, and email address published in the Accessibility Statement of the Websites.
12.2. Should any complaint or issue that concerns or relates to compliance with the terms of this Agreement be made through the accessibility support personnel, said complaint or issue shall be forwarded to the Accessibility Coordination Team. The Accessibility Coordination Team shall (1) forward the complaint or issue to the Accessibility Consultant so that the complaint or issue can be investigated and resolved, if necessary, in accordance with this Agreement, and (2) ensure that the Blind or Visually Disabled individual is provided appropriate customer support based on the nature of the issue or concern raised.
Accessibility Support. 13.1. Within eighteen (18) months of the Effective Date of this Agreement, Eyebobs shall provide support during regular business hours to help Blind or Visually Disable d individua ls resolve accessibility issues encountered while using the Digita l Properties. Eyebobs shall train the Accessibility Coordination Team to review, handle, or escalate accessibility related questions and comments generated by the toll-free telephone number, and email address published in the Accessibility Statement of the Website.
13.2. Should any complaint or issue that concerns or relates to compliance with the terms of this Agreement be made through the customer service personnel, said compla int or issue shall be forwarded to the Accessibility Coordination Team, who then shall coordinate internally to make sure any reported nonconformance by a Blind or Visually Disabled individua l is fixed as soon as possible, assuming the issue can be fixed, but no later than ninety (90) days after it was reported to the Accessibility Coordination Team.
13.3. The Eyebobs Settlement Contact shall forward the complaint or issue to Class Counsel and Plaintiff as part of Eyebobs’ Annual Report or semi-annual Letter of Reasonable Accessibility, whichever is next due following the date the Accessibility Coordination Team received the complaint or issue. To the extent any such complaint or issue is not resolved, it shall be subject to the Dispute Resolution Procedure.
Accessibility Support. 14.1. LeSportsac shall provide support during regular business hours to assist Blind or Visually Disabled individuals. The support shall provide the same level of priority (e.g., speed, resources used to remedy, etc.) as LeSportsac provides any other equivalent request from individuals who are not Blind or Visually Disabled.
14.2. Any complaint or issue that concerns or relates to compliance with the terms of this Agreement that is made to LeSportsac shall be forwarded to Class Counsel and the Accessibility Coordinator, who shall coordinate to ensure that any noncompliance reported by a Blind and/or Visually Disabled individual is resolved as soon as practicable. To the extent that any such complaint or issue is not resolved, it shall be subject to the Dispute Resolution Procedure.
Accessibility Support. 15.1. Within eighteen (18) months of the Effective Date of this Agreement, The Hundreds shall provide support through Accessibility Support Personnel during regular business hours to assist Blind or Visually Disabled individuals with resolving Accessibility issues regarding the Digital Properties. The Hundreds shall also train the Accessibility Coordination Team to review, handle, or escalate Accessibility related questions, comments, and complaints generated by the toll- free telephone number or email address in the Accessibility Statement.
15.2. Any complaint or issue that concerns or relates to compliance with the terms of this Agreement that is made to the Accessibility Support Personnel shall be forwarded to Class Counsel and the Accessibility Coordination Team, who then shall coordinate internally to ensure that any noncompliance reported by a Blind or Visually Disabled individual is resolved as soon as possible, but no later than one hundred and twenty (120) days after such noncompliance is reported to the Accessibility Coordination Team.
15.3. To the extent any such complaint or issue is not resolved, it shall be subject to the Dispute Resolution Procedure.
