Alternative Formats and Translation of Written Materials, Interpreter Services a. In connection with the delivery of Service Element services, County shall make available to Client, without charge, upon the Client’s reasonable request:
Alternative Formats and Translation of Written Materials, Interpreter Services. In connection with the delivery of Program Element services, LPHA shall: Make available to an LPHA Client, without charge to the LPHA Client, upon the LPHA Client’s or OHA’s request, any and all written materials in alternate, if appropriate, formats as required by OHA’s administrative rules or by OHA’s written policies made available to LPHA. Make available to an LPHA Client, without charge to the LPHA Client, upon the LPHA Client’s or OHA’s request, any and all written materials in the prevalent non-English languages in LPHA’s service area. Make available to an LPHA Client, without charge to the LPHA Client, upon the LPHA Client’s or OHA’s request, oral interpretation services in all non-English languages in LPHA’s service area. Make available to an LPHA Client with hearing impairment, without charge to the LPHA Client, upon the LPHA Client’s or OHA’s request, sign language interpretation services and telephone communications access services. For purposes of the foregoing, “written materials” includes, without limitation, all written materials created by LPHA in connection with the Services and all Provider ContractSubcontracts related to this Agreement. The LPHA may develop its own forms and materials and with such forms and materials the LPHA shall be responsible for making them available to an LPHA Client, without charge to the LPHA Client or OHA, in the prevalent non-English language. OHA shall be responsible for making its forms and materials available, without charge to the LPHA Client or LPHA, in the prevalent non-English language.
