Appendix B Agreement Inclusion List Sample Clauses

Appendix B Agreement Inclusion List. What’s Covered? As part of this agreement, we endeavour to include all of the day-to-day IT support items that are typically required to run a typical business technology baseline infrastructure. You can see a list of all of the items we will cover under this Appendix It’s important to note that anything not included in Appendix B is explicitly excluded from your agreement. For any other services we will provide a quote for you to review and approve before proceeding. From time to time, we may provide support for items not explicitly included in Appendix B without charge – however we will do this at our sole discretion. Description Frequency Included Consulting Technology Business Review (TBR) See Terms YES End-User Office365 Training Program 24x7x365 Via Portal YES Desktop, Laptops and Servers Setup New Profiles on Desktops and Laptops As Needed YES Add / Edit / Delete User Accounts As Needed YES Forgotten Password Resets As Needed YES Archive Old User Accounts (Backup Email & Files) As Needed YES Setup & Maintain Security Groups As Needed YES Setup & Maintain Network Drives As Needed YES Restore Files from Backups (1) As Needed YES Troubleshoot Operating System Not Working As Needed YES Troubleshoot Microsoft Office Not Working As Needed YES Troubleshoot Anti-Virus Not Working As Needed YES Reboot Servers As Needed YES Troubleshoot Hardware Issues (3) As Needed YES Hard Drive Clean-up (Remove Temp & Unnecessary Files) As Needed YES Warranty Claim Processing (3) As Needed YES Microsoft Patch Management (Service Packs & Updates) Daily YES Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip) Daily YES Monitor all Critical Server and Computer Services and Fix 24x7x365 YES Monitor Anti-Virus Running & Protection Enabled 24x7x365 YES Monitor Anti-Virus Definitions Updating Correctly 24x7x365 YES Monitor Anti-Malware Running & Protection Enabled 24x7x365 YES Monitor Anti-Malware Definitions Updating Correctly 24x7x365 YES Monitor Hard Disk Health + Space & Defrag if Necessary 24x7x365 YES Monitor High CPU Usage 24x7x365 YES Monitor Security and Event Logs 24x7x365 YES Roll out our Best Practise Security Policies On-Going YES Backups and Disaster Recovery Monitor Server and Computer Backups (1) 24x7x365 YES Troubleshoot Server and Computer Backup Failures (1) As Needed YES Monitor Office365 Backups (1) 24x7x365 YES Troubleshoot Office365 Backup Failures (1) As Needed YES Manual Test Restore & Report of All Approved Backups...