Applicable Conditions for MTTR Sample Clauses

Applicable Conditions for MTTR. SLA  The Serviced Devices are equipped with a Verizon accessible serial console interface allowing device-level access.  The vendor maintenance and support agreements must provide the ability of a ticket to be opened with a vendor support desk on a 24x7 basis.  Customer must provide on-site assistance if required e.g., re-booting, verification of cables of the Serviced Device.  Customer is required to call the SOC when creating a severity 1 Other Incident ticket though the Customer Portal.  The MTTR SLA start time is measured as the SMC timestamp when the severity 1 ticket is created, or the timestamp when the priority of an existing ticket is raised to severity 1  The MTTR SLA stop time is measured as the SMC timestamp when the severity 1 ticket is closed, or when the priority has been reduced due to a workaround or lack of Customer feedback. The SLA clock will be paused when:  Verizon is awaiting feedback or an approved maintenance window from Customer.  The ticket status is ‘On Hold’ status as requested by Customer  A ticket is raised with the vendor to initiate a hardware replacementThe problem is caused by a software bug for which no workaround or patch is available.  The ticket has been resolved.  Verizon monitors the stability of the service after an incident is perceived to be resolved. The SLA clock will resume:  Once the replacement device is installed and connectivity is restored to the SMC or when Verizon received feedback from the vendor or manufacturer on a software or configuration problem.
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Related to Applicable Conditions for MTTR

  • Service Conditions Customer acknowledges that in the event of a service issue, Customer is responsible for on-site cooperative testing with LightEdge Technical Support to assist in the diagnosis of the trouble. Customer agrees to be bound to current terms of LightEdge Acceptable Use Policy. Terms of the Acceptable Use Policy are subject to change without notice. Current Acceptable Use Policy can be found here: xxxx://xxx.xxxxxxxxx.xxx/legal Customer agrees that any service complaints including concerns regarding level of support, products, service reliability, or any other concerns related to LightEdge or Services being provided by LIghtEdge will be communicated to LightEdge by sending an email to xx@xxxxxxxxx.xxx.

  • Unsafe Conditions In accordance with 29 CFR § 1977, occasions might arise when an employee is confronted with a choice between not performing assigned tasks or subjecting himself/herself to serious injury or death arising from a hazardous condition at the workplace. If the employee, with no reasonable alternative, refuses in good faith to expose himself/herself to the dangerous condition, he/she would be protected against subsequent discrimination. The condition causing the employee's apprehension of death or injury must be of such a nature that a reasonable person, under the circumstances then confronting the employee, would conclude that there is a real danger of death or serious injury and that there is insufficient time, due to the urgency of the situation, to eliminate the danger by resorting to regular statutory enforcement channels. In addition, in such circumstances, the employee, where possible, must also have sought from his Employer, and been unable to obtain, a correction of the dangerous condition.

  • Safe Conditions Whenever an employee reports a condition which the employee feels represents a violation of safety or health rules and regulations or which is an unreasonable hazard to persons or property, such conditions shall be promptly investigated. The appropriate administrator shall reply to the concern, in writing, if the employee's concern is communicated in writing.

  • Space Conditions All pipes passing through floors, walls, and ceilings shall be installed with sufficient space between them to permit installation of pipe insulation and floor, wall, and ceiling plates without cutting of insulation or plates. Roughed-in dimensions shall be prepared by the Contractor to accomplish this requirement. The Contractor shall locate all equipment that must be serviced, operated, or maintained in fully accessible positions. This provision includes but is not limited to valves, traps, cleanouts, motors, controllers, switchgear, drain points, filter, access doors, and fire dampers. If spaces, dimensions, or other design conditions do not permit compliance with the present article, the Contractor shall file a request in writing with the Design Professional for additional instructions, furnishing a copy to the Owner.

  • Minimum Condition and Warranty Requirements for TIPS Sales All goods quoted or sold through a TIPS Sale shall be new unless clearly stated otherwise in writing. All new goods and services shall include the applicable manufacturers minimum standard warranty unless otherwise agreed to in the Supplemental Agreement.

  • Contract Conditions This section contains conditions which shall be complied with during the performance of this contract. The conditions come in two parts, general conditions and special contract requirements.

  • GENERAL WORKING CONDITIONS The District has empowered school communities to make decisions at the school level in return for accountability for results. To maximize the likelihood of success, each school must be permitted to implement programs that meet the needs of its students and community. Through a school-based decision-making process, each school will define the staff working conditions necessary for student success. School leadership teams will create and publish annual “school operational plans” which will outline working conditions of staff in the building. Such operational plans will be subject to the Superintendent’s review and approval.

  • CONDITIONS APPLICABLE PENDING TRANSFER As has already been referred to in this agreement, the common property will be owned and controlled by a body corporate for and on behalf of all owners including the purchaser. As the body corporate will only be established once the first transfer of a unit in the development has occurred, the Seller shall from the completion date and until the date of the establishment of the body corporate bear the rights and obligations of the body corporate. In this regard, during the period from the completion date until date of transfer, the following conditions shall apply:

  • WORKING CONDITIONS 10.01 The Union will co-operate with the Employer in maintaining good working conditions.

  • PROJECT CONDITIONS A. The Grantee agrees to the following Project Conditions:

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