Support Desk means NexGen Cyber’s dedicated team of qualified support specialists.

Support Desk means our support team.

Examples of Support Desk in a sentence

Notwithstanding the foregoing, if the Authorized User that reported the event is not under the purview of the Authorized User’s permissions, the Support Desk will take the report of the issue, but will not contact the reporting user with resolution, but instead, will contact the Customer Representative to report resolution.
Julota will make available to the Authorized Users two means of contacting the Support Desk: an email (“Support Email”) and Web Portal.
In the event of a Critical incident, the Authorized User shall contact the Support Desk to report the problem.
The Support Desk will contact the Authorized User, who reported the incident within four (4) hours to diagnose and begin remediation of the event and will use commercially reasonable efforts to resolve the event as soon as is reasonably possible under the circumstances.
If the reported event is Critical and outside of User Support Hours, the Authorized User shall contact the Support Desk via the hotline, which is monitored 24x7x365, excluding State and Federal holidays.

More Definitions of Support Desk

Support Desk means the helpdesk that you are able to contact to submit service requests, report Incidents

Support Desk means as described in paragraph 2.1 of Schedule B, Part 1;

Support Desk means as described in Schedule B;

Support Desk shall be the location where the Customer should report a fault. Details of the same are mentioned in Schedule B to this SLA, or if changed, may be intimated from time to time by Rvtechnologies to the Customer.

Support Desk means the technical help desk, from which BCN shall provide Case support to the CUSTOMER.

Support Desk means the technical help desk, from which Contractor through BCN shall provide Case support to the Ordering Activity.

Support Desk means the FCS Support website, telephone, and e-mail service, FAQ, and user groups available to Customer.