Support Desk definition

Support Desk means our support team.
Support Desk is a resource that provides administrative support and technical support to Authorized Users.
Support Desk means NexGen Cyber’s dedicated team of qualified support specialists.

Examples of Support Desk in a sentence

  • The Customer will not use the Support Desk to learn how to use the akirolabs Services or as a substitute for training.

  • The Customer will initiate an Incident request for support by sending the request to the Support Desk.

  • The Customer will use the akirolabs Support Desk to initiate Incident support requests.

  • Support Desk Services are based on remote support and subject to fair usage (in the Supplier’s sole discretion) Support is charged per user and not per service.

  • As outlined in the Support Desk Severity and Response Times table above, out Support Desk Team will escalate any unresolved issue(s) within the time allotted for that severity level.


More Definitions of Support Desk

Support Desk shall be the location/email address/phone number where the Customer should report a fault. Details of the same are mentioned in the clause 9 of this SLA, or if changed, may be intimated from time to time by Service Provider to the Customer.
Support Desk means the technical help desk, from which BCN shall provide Case support to the CUSTOMER.
Support Desk means as described in Schedule B;
Support Desk means a unit or section or designated personnel within a public institution that is responsible for providing assistance or support on all technical matters related to e- Government delivery;
Support Desk means the helpdesk that you are able to contact to submit service requests, report Incidents
Support Desk means the online support portal of akirolabs, accessible via support.akiro- xxxx.xxx, for initiating an Incident request and otherwise communicating with akirolabs regarding all support issues for any Incident request.
Support Desk means the FCS Support website, telephone, and e-mail service, FAQ, and user groups available to Customer.