Application Release Management Sample Clauses

Application Release Management. (a) Produce a minimum of one (1) and up to four (4) minor and/or major public releases during a 12-month period. (b) Provide Releases free of charge during the subscription period unless the Release contains Licensee- specific requested Enhancements whereupon Time and Materials charges shall be charged by Licensor. (c) At the time of publication of a new Release to Licensee, publish to Licensor's web site "release notes" setting out details of all error corrections and any information relating to Enhancements contained therein. (d) Provide maintenance, Software upgrades and support free of charge for current Releases (does not include installation or upgrade professional services). (e) Licensee acknowledges it is required to upgrade to a new Release at least once during any twelve month period, after which, Licensor shall be permitted to charge, and Licensee shall be obligated to pay, if applicable, Time and Materials Charges for installing, migrating and/or providing support and maintenance to upgrade to the current version of the Software. Time and Materials Charges shall be identified in an agreed-to and executed Statement of Work. (f) Licensee further acknowledges that, if the cause of a problem is the result of an upgrade or change in version or options of their CRM or email platform, Licensee will be required to upgrade to the most current version of Riva in order to receive free maintenance, upgrades and support.