BANKING ONLINE. 5.1 You can operate your accounts online through our internet banking service. This will include the ability to view product information, apply for products, make withdrawals online, change payment instructions and receive communications from us.
5.2 To access our internet banking service you will need:
5.2.1 the customer ID/username you have set up;
5.2.2 a mobile phone registered to the phone number you have provided to us;
5.2.3 the current password you have set to access our internet banking service; and
5.2.4 any memorable details we have previously asked you to input when you access our internet banking service. These will form your ‘security details’ for your account and the internet banking service. You will need them each time you wish to access your account via the internet banking service. If you forget your security details, you should contact us using the telephone number detailed in clause 10.
5.3 You must take all reasonable precautions to keep safe and prevent the misuse of your security details by somebody else when using our internet banking service. These precautions include:
5.3.1 never recording your security details in a way that can be understood by someone else;
5.3.2 using a password that people are unlikely to guess;
5.3.3 taking care to ensure that no one hears or sees your security details when you use them;
5.3.4 not disclosing your full security details to anyone, including the police and us;
5.3.5 complying with all reasonable instructions we issue regarding keeping your security details safe;
5.3.6 changing your security details immediately and telling us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to;
5.3.7 keeping the computer you use for internet banking secure and using up to date virus checking software and personal firewall software;
5.3.8 never accessing internet banking from any shared computer (or any public internet access device or access point) or any computer connected to a local area network; and
5.3.9 making sure you always log out of internet banking, and never leaving your computer unattended when you are logged in.
5.4 We cannot guarantee that our website and the internet banking service will be available at all times. For technical or other reasons there may be times when you are not able to access our website or some or all internet banking services in connection with your account. During such periods we will endeavour to ensure our phon...
