Basis for Bill Adjustment. The Company will refund any overcharges if the meter is found to be registering more than three percent (3%) fast and the customer may be billed and will pay the undercharges if the meter is found to be registering more than three percent (3%) slow. When a period of meter inaccuracy is discernible upon a review of the account history, or if a meter is found to register partially, or not at all, for any period, the overcharge or undercharge may be computed on the basis of a customer's metered consumption prior and/or subsequent to such period in accordance with the rates in effect during the period. When a period of meter inaccuracy is unknown, the overcharge or undercharge will be determined on the basis of the meter test for the period since the customer's "on" date, the installation date of the inaccurate meter, or for residential customers a period of 365 days prior to the date the inaccuracy is corrected, whichever is less. However, the 365 day restriction for residential customers shall not apply in cases of meter tampering, theft of utility services, or where a physical act of a customer or its agent causes inaccurate or no recording of the gas meter reading, or inaccurate or no measurement of the gas service rendered. The Company shall comply with the requirements of Section 4933.28 of the Ohio Revised Code when billing residential customers for previously undercharged usage, and shall comply with the requirements of Rule 4901:1-13-04 (G) of the Ohio Administrative Code when billing small commercial customers for such usage. Filed pursuant to an Order dated November 1, 2023 in Case No. 22-507-GA-AIR before the Public Utilities Commission of Ohio. Issued: November 1, 2023 Effective: November 1, 2023 Issued by Xxx X. Xxxxxxx, President SECTION V - BILLING AND PAYMENT
