Call Centre Information. The ISA shall support the call centre function by providing information related to projects established by NHA for the benefit of all covered Persons by providing call centre executives. The Call Centre functions for 24 hours a day, 7 days a week and round the year. The cost of operating of the number shall be borne solely by the NHA but the cost of training and capacity building shall be taken care by ISA. As a part of the Call Centre Service the ISA shall provide all the necessary information about scheme benefits to any person who calls for this purpose. The call centre shall have access to all the relevant information of scheme convergence along with eligibility under various schemes as per the parent organization of scheme convergence project so that it can provide answer satisfactorily.
Call Centre Information. The Insurer shall operate a call centre for the benefit of all Insured Persons. The Call Centre shall function for 24 hours a day, 7 days a week and round the year. The cost of operating of the number shall be borne solely by the Insurer. As a part of the Call Centre Service the Insurer shall provide all the necessary information about RSBY to any person who calls for this purpose. The call centre shall have access to all the relevant information of RSBY in the State so that it can provide answer satisfactorily.
Call Centre Information. The ISA shall operate a call centre forthe benefit of all covered Persons. The Call Centre shall function for 24 hours a day, 7 days a week and round the year. The cost of operating of the number shall be borne solely by the ISA. As a part of the Call Centre Service the ISA shall provide all the necessary information about AB-PMJAY to any person who calls for this purpose. The call centre shall have access to all the relevant information of AB-PMJAY in the State so that it can provide answer satisfactorily.
Call Centre Information. The TPA shall operate a call centre for the benefit of all Insured Persons. The call centre shall function for 24 hours a day, 7 days a week, around the year. As part of the Call Centre Service the TPA shall provide the following:
(i) Answers to queries related to Coverage, Benefits and card issuance under the policy.
(ii) Information on Insurer’s office, procedures and products related to health.
(iii) General guidance on the Cashless Services, subject to the availability of medical details required by the medical team of the TPA.
(iv) Information on PPN/Network Providers and contact numbers.
(v) Benefit details under the policy and the balance available with the Insured Person.
(vi) Claim status information to the Insured Person.
(vii) Advising the Insured Person regarding the deficiencies in the documents for a full claim.
(viii) Any other relevant information to the Insured Person.
(ix) Any of the required information available at the call centre to the Insurer.
(x) Any related service to the Insured Person.
