Catastrophic Failures. Unless Verizon is at fault, Catastrophic Failures are not included as part of CCMS and time and materials charges may apply if Customer requests assistance with catastrophic failure recovery.
Catastrophic Failures a. In the case of a catastrophic failure of the Anchorage NOC, the Vendor NOC shall become the primary NOC with all responsibilities of reporting any outages or system failures, escalations, internal and external coordination of the total ACS network.
b. In the case of a catastrophic failure of the Vendor NOC, the Anchorage NOC may be assigned some or all of the Vendor NOC responsibilities or may work with a back-up Vendor NOC if necessary.
Catastrophic Failures. Catastrophic Failures include but are not limited to […***…].
Catastrophic Failures. (a) A “Catastrophic Failure” by Provider is any one or more of the following:
(i) a material breach by Provider of its obligation to provide the Services in accordance with this Agreement, including any detailed business operating procedures specified in a Schedule or Scope of Work;
(ii) a breach or failure in delivery of the Services which, in the reasonable opinion of the Agency, jeopardizes its relationship or reputation with any Agency Affiliates or its or their customers, bondholders or other constituents;
(iii) a breach or failure in delivery of the Services which, in the reasonable opinion of the Agency or any regulatory authority having jurisdiction over the Agency or any Agency Affiliate, undermines or prejudices the ability of the Agency or any Agency Affiliate to comply with the relevant regulatory regime or otherwise compromises the Agency’s or any Agency Affiliate’s ongoing relationship with any regulatory authority; or
(iv) a breach or failure in delivery of the Services which exposes the Agency to a financial risk of loss which is unacceptable in the reasonable opinion of the Agency.
(b) Provider will notify the Agency immediately (and in any event, in less than twenty-four (24) hours after Provider becomes aware) regarding any event or circumstance that impairs or threatens to impair the provision of the Services, including without limitation any Catastrophic Failure or Disaster (including any Force Majeure Event), which arises at any time during the Term of this Agreement.
(c) If a Catastrophic Failure occurs, upon written notice to Provider, the Agency may invoke any one or more of its following rights (including a combination thereof):
(i) require Provider to remediate the problem and re-perform such obligation in the required manner as soon as possible but in all events within twenty-four (24) hours of such failure, and, in addition, require Provider: (i) to perform root cause analysis to determine the source of the Catastrophic Failure; and (ii) to notify and report to the Steering Committee regarding such problem and provide assurances satisfactory to the Agency that such failure will not recur after corrective efforts have been completed;
(ii) request Provider to develop and implement a “Work Around Plan,” which will be submitted to the Agency for comments and approval, and will include, without limitation: (i) details of resources to be allocated to work around the failure; (ii) time frames for resolution; and (iii) an indication of...
Catastrophic Failures. Catastrophic Failures include but are not limited to failures that result in a safety issue (e.g., fire, physical injury) or significant business interruption or data loss.
