Chargeable Service. If the Critical Severity support service is used by the Customer for non‐critical support, then the service is chargeable at InTime’s current hourly support service rates. High Severity Available: Normal Support Hours Description: A Customer detected non‐critical Software error in a module of the live InTime production system, which seriously impairs system operation but does not render it “down”. Non‐ critical Software errors exclude cosmetic, documentation, or reporting problems, and also questions regarding the operation of the software, its installation or training. Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within two (2) hours. However, if the request is made within the last hour of the day or after the close of day, then within the first two (2) hours of the next Normal Support Hours day. Resolution Response: InTime will work continuously to restore system operation within Normal Support Hours. Normal Severity Available: Normal Support Hours Description: All other Support requests not described above. Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within four (4) hours. However, if the request is made within the last four hours of the day or after the close of day, then within the first four (4) hours of the next Normal Support Hours day.
Chargeable Service any service or service component being in connection with a Device, which will be provided by the Service Provider to a User, except for services or service components explicitly declared by the Service Provider to be cost-free.
Chargeable Service. If the Critical Severity support service is used by the City for non-critical support, then the service is chargeable at InTime’s current hourly support service rates. High Severity Available: Normal Support Hours Description: A City detected non-critical Software error in a module of the live InTime production system, which seriously impairs system operation but does not render it “down”. Non- critical Software errors exclude cosmetic, documentation, or reporting problems, and also questions regarding the operation of the software, its installation or training. Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within two (2) hours. However, if the request is made within the last hour of the day or after the close of day, then within the first two (2) hours of the next Normal Support Hours day. Resolution Response: InTime will work continuously to restore system operation within Normal Support Hours. Normal Severity Available: Normal Support Hours Description: All other Support requests not described above. Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within four (4) hours. However, if the request is made within the last four hours of the day or after the close of day, then within the first four (4) hours of the next Normal Support Hours day. Resolution Response: InTime will correct documentation errors in upcoming releases of the documentation. InTime will provide Software error corrections in the course of its standard developmentand upgrade methodology for the Software. Exhibit “A-4” Payroll Integration Statement of Work Professional Services Agreement (“Agreement”) between InTime Services Inc. (“INTIME”) and City of Fairfield (“CITY”) Project Name: InTime Payroll Integration This Statement of Work and the terms and conditions of the Agreement, describes the Services to be provided to CITY in support of the Project at the rates listed in Exhibit 2 (which is hereby incorporated by reference), as authorized by CITY by signing this Statement of Work with Exhibits.
Chargeable Service. You understand and agree that you can enjoy free basic services of the Software within a certain limit and quantity, but the Platform has the right to charge for basic services beyond the above limit or quantity, as well as special services and functions. At the same time, the Platform has the right to adjust the types, limits, and quantity of free basic services at any time. You shall pay attention to the page prompts. Please understand that we provide only technical services and do not make any guarantee or commitment to the results you can achieve by using the services, and we cannot refund you because your use of the services does not meet your subjective expectations, etc. Therefore, once the paid services are purchased, you are deemed to have understood and accepted all the purchased services and their fees. You understand and agree that we have the right to change, adjust, cancel, or add all or part of the content and membership rights of Chargeable Service based on market conditions. Once the above changes occur, we will update the display on the relevant page. Except for circumstances such as laws and regulations, government enforcement, force majeure, etc., you still apply the original rights and interests during the current Chargeable Service period. The change will be applied in your next purchase. If you do not accept the change, you can stop the purchase. The Platform will update chargeable services from time to time. You can purchase on demand as prompted by the page.
Chargeable Service. If the Critical support service is used by the Customer for non-critical support then the service is chargeable at EPROVAL’s hourly support service rate of $225/hour USD. EXHIBIT B THE CITY OF SAN DIEGO GENERAL CONTRACT TERMS AND PROVISIONS APPLICABLE TO GOODS, SERVICES, AND CONSULTANT CONTRACTS ARTICLE I
