CLARENT RESPONSIBILITIES Clause Samples
CLARENT RESPONSIBILITIES. Notify the Equant Program Manager if any of End User timeframes for installation and support have changed from the information contained in the Service Request provided to Equant; . Through the CNCC, provide telephone support to the Equant technician for the purposes of problem isolation and/or resolution, at no charge to Equant; . In the event End User cancels an installation Service Request after the Equipment have been delivered to Equant, Clarent shall immediately advise Equant of the redeployment of the Equipment for a different installation or if the Equipment should be returned to Clarent. Clarent shall pay all actual shipping costs plus a handling charge of five (5)% to Equant.
CLARENT RESPONSIBILITIES. Upon determination of a Fault, the End User shall contact the GSC. The GSC shall gather the necessary information regarding the End User (including contact information), and the nature of the Fault. This information shall be provided to the CNCC, which shall be responsible to perform all first level diagnostics and remote troubleshooting ("Diagnostics"). Such Diagnostics shall consist of: . Determination of the Fault at the Component level, whenever possible; and . Elimination of all software-related faults. Upon completion of such Diagnostics, the CNCC shall promptly advise the GSC that if the Fault is hardware related, and request dispatch of an Equant Technician to the End User Site in accordance with the Fault reporting procedures ("Fault Reporting Procedure") mutually agreed to between Clarent and Equant. The Fault Reporting Procedure shall be jointly developed between the Clarent Program Manager and the Equant Program Manager within fifteen (15) Business Days from the date of execution of this Statement of Work. All Fault Calls shall contain the following information: . Ticket Number/Clarent Service Request Number; . End User Site Address, contact and phone number and identification code;. . Equipment and/or Component; . Nature of the Fault; . Local time at effected End User Site; . Hours of Access; . Prioritization of Dispatch (immediate or deferred).
CLARENT RESPONSIBILITIES. Clarent shall be responsible to: . Supply the Equant Program Manager with the exact configuration of the End User Site being deinstalled for establishing the correct packing carton requirements at the local site; . Provide shipping information and/or disposal instructions; . Provide local contact name, telephone number and alternate contact information (if available); . Arrange with local End User Site for storage and shipment of boxes and Equipment.
CLARENT RESPONSIBILITIES. Clarent shall provide Equant the following information for each End User Site to enable Equant to perform the site survey: . End User Site location and address; . Local End User contact and phone number, as well as name and telephone of alternate contact at site (if available); . Potential electrical interference problems, but not to include measurements with power monitoring equipment; . Access hours for site availability; . List (types and quantities) of Equipment to be installed at the End User Site; . Any technical data, including without limitation, configurations, schematics and diagrams, which are available prior to the site survey; . Provide all diagnostic and testing software necessary to perform Maintenance Services.