Service Operation Sample Clauses
The Service Operation clause defines how the contracted services will be performed and managed during the agreement's term. It typically outlines the standards, procedures, and responsibilities for delivering the service, such as hours of operation, response times, and maintenance protocols. By clearly specifying these operational details, the clause ensures both parties have a mutual understanding of expectations, reducing the risk of disputes and promoting consistent service delivery.
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Service Operation. Licensee will be responsible for all DRM encoding, hosting, serving and providing clearinghouse and other functions necessary for the operation of the Service in accordance with the terms and conditions of this Agreement.
Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).
Service Operation. During service operation, employees are deployed to start immediately on localizing the fault and/or eliminating the cause, in addition to the automatic monitoring provided in basic operation. Maintenance work is scheduled outside service hours (with the exception of the maintenance window).
Service Operation. Boxlot shall host and operate the Service under the Domain Name in accordance with the terms of Exhibit B.
Service Operation. Stockwalk shall host and operate the Co-Branded Site and shall maintain and implement facilities and equipment and programming, including data communication facilities and Internet connections, collectively making up the host data center and the Co-Branded Site accessible to the Users. Stockwalk shall use reasonable commercial efforts to ensure that the Co-Branded Site is operational on a "continuous" basis in accordance with the Performance Standards provided in Exhibit A.
Service Operation a. The Customer will prepare and send the required file(s) to the Supplier for Submission.
b. The Supplier will prepare and sign the Customer’s file(s) using the Supplier’s Bureau certificate.
c. The Submission details will be sent to the Customer’s appointed representative.
d. The Customer’s appointed representative must check that the number of records, the contents of all records, and that all totals are correct, and send the Supplier confirmation to proceed. File(s) cannot be submitted until such confirmation is received.
e. On receipt of authorisation the Supplier will submit the file(s) to Bacs or Faster Payments as directed.
f. The Customer must ensure that any file(s) for Bureau Submission are sent to the Supplier at least one [1] hour before the end of the Customer’s contracted support period, confirm receipt by the Supplier, and the Customer’s nominated representative (and/or other contact staff as required) must be available for consultation during the entire submission process.
g. So long as the file(s) are confirmed as received by the Supplier no later than one [1] hour before the end of the Customer’s contracted support period then, subject to clause 3.5 above and notwithstanding any submission cut-off times or service availability imposed by Bacs or Faster Payments, the Supplier will use reasonable endeavours to ensure that the file(s) are submitted that same day.
h. If the file(s) are unable to be submitted on the day of receipt, the Supplier will use reasonable endeavours to complete the submission on the next available input day.
Service Operation. SpiralFrog will be responsible for all DRM encoding, hosting, serving and providing clearinghouse and other functions necessary for the operation of the Service in accordance with the terms and conditions of this Agreement.
Service Operation. During service operation, in addition to the automatic monitoring in basic operation, there are employees on duty who, in the event of a malfunction, immediately begin to troubleshoot and start within 60 minutes to remove it. No troubleshooting is performed outside of service operation.
Service Operation. During service operation, there are additional employees on duty who, in the event of a malfunction, immediately begin to localize the malfunction and start to remove it.
Service Operation. The Contractor shall ensure that IT services are delivered effectively and efficiently. The Service Operation process includes fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.