Service Operation. Licensee will be responsible for all DRM encoding, hosting, serving and providing clearinghouse and other functions necessary for the operation of the Service in accordance with the terms and conditions of this Agreement.
Service Operation. In the course of service operation, in addition to the automatic monitoring within the basic operation, SIX employees shall remain in service (stand-by) who can start localizing the error or removing the cause immediately. Maintenance works shall be planned outside the service operation (the exception being maintenance window).
Service Operation. During service operation, employees are deployed to start immediately on localizing the fault and/or eliminating the cause, in addition to the automatic monitoring provided in basic operation. Maintenance work is scheduled outside service hours (with the exception of the maintenance window).
Service Operation. Boxlot shall host and operate the Service under the Domain Name in accordance with the terms of Exhibit B.
Service Operation. Stockwalk shall host and operate the Co-Branded Site and shall maintain and implement facilities and equipment and programming, including data communication facilities and Internet connections, collectively making up the host data center and the Co-Branded Site accessible to the Customers. Stockwalk shall use reasonable commercial efforts to ensure that the Co-Branded Site is operational on a "continuous" basis in accordance with the Performance Standards provided in Exhibit A.
Service Operation. 1. The parties understand that the Service operation depends on the operation of Instagram; its technical limitations and/or technical problems directly affect the Service operation.
2. The Licensor shall guarantee the Licensee the 95% Service uptime during the paid period, except of Instagram technical limitations and/or failures.
3. The Licensor shall provide Licensee with technical support. Technical support working hours arr from 10.00 to 18:00 Moscow time.
4. If the actions of the social network Instagram lead to malfunction of the service, no refund is made.
Service Operation. All D4Science services are provisioned in accordance with the D4Science Terms of Use that defines the rules by which any user must agree to abide in order to use the service. Moreover, the ways D4Science gathers, uses, discloses, and manages client's personal information are reported in the Privacy Policy. Finally, all the services are operated according to well-defined service operations procedures as reported in Table 5. Terms of Use xxxxx://xxxxxxxx.x0xxxxxxx.xxx/terms-of-use Privacy Policy xxxxx://xxx.xxxxxxx.xxx/privacy-policy/441050 Decommissioning Procedure xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Decom missioning_Procedure Disaster Recovery Plan xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Disaster _Recovery_Plan Metrics And Statistics xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Accounting_Dashboard Operations Documentation xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=D4Science_Deploy ment_and_Operation Service Accounting xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Accounting Service Availability Hours xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Service_ Availability_Hours Service Level 1 Support xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Incident_Management#1st_Line_Support Service Level 2 Support xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Incident_Management#2nd_Line_Support Service Level 3 Support xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Incident_Management#Management_Decision Service Level Support Hours xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Incident_Management#Prioritization_and_Assignment Service Maintenance Window xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Downtim e_Declaration Service Monitoring xxxxx://xxxx.x0xxxxxxx.xxx/index.php?title=Procedure_Infrastru cture_Monitoring The Services provisioning is subject to the following limitations and constraints. • Support is provided in English; • Availability and Reliability calculations are based on the D4Science Service Monitoring operational results; • Failures in the Service Monitoring are not considered as SLA violations; • Downtimes needed to ensure the security of the Service issues are not considered Agreement violations; • Failures of resource provider not being part of D4Science production infrastructure are not considered as Agreement violations; • Force Majeure. A party shall not be liable f...
Service Operation. All requests to change the Policies or configuration of the firewall must be submitted on the standard change request form, the following changes are all considered as one standard change: • Loading of additional patches onto one (1) Firewall Device or HA Pair (GTT will implement critical and security patches by default as a standard part of the managed service). • Modification or addition of five (5) or fewer rules to the Firewall Policy (For the avoidance of doubt, one line on the policy document or change request form is considered to be one rule), • Execution of a log dump request, for a specific time period of no more than five (5) hours in duration • Modification, Addition or removal of a single static route Any other change shall be considered a Major change and shall be subject to Professional Service Charges unless agreed otherwise by GTT.
Service Operation. Company will make reasonable efforts to keep the Service operational. However, certain technical difficulties, routine site maintenance/upgrades and any other events outside the control of Company may, from time to time, result in temporary Service interruptions. Company also reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions of the Service with or without notice. YOU AGREE COMPANY SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY OF THE DIRECT OR INDIRECT CONSEQUENCES OF ANY MODIFICATION, SUSPENSION, DISCONTINUANCE OF OR INTERRUPTION TO THE SERVICE. WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU VIA THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
Service Operation. Det første nivået i et hierarki av støttegrupper som er involvert i å løse en hendelse Hvert ytterligere nivå inneholder flere spesialist ferdigheter eller har mer tid eller andre ressurser. Se Escalation.
