Client Satisfaction Surveys Sample Clauses

Client Satisfaction Surveys. The OoA will conduct an annual multi-language customer satisfaction survey as needed. Results of the survey will be distributed in a report as deemed appropriate by the Office on Aging.
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Client Satisfaction Surveys. KHA conducts random satisfaction surveys with parents and youth which are collected, analyzed and shared with the Contractor to encourage program improvements.
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Client Satisfaction Surveys. HHSC shall be responsible for conducting Client satisfaction surveys and providing the survey report(s) to MTO. The MTO must use the Client satisfaction survey report(s) provided by HHSC to implement strategies to: (1) address meaningful and/or recurring service delivery issues; (2) assess performance of its service units (e.g., Call Center, claim processing section, enrollment section, etc.); (3) improve its administrative and Call Center processes, and standards for service delivery. The MTO must submit a Corrective Action Plan to HHSC no later than thirty (30) calendar days from receipt of the Client satisfaction report(s), when Client satisfaction is less than 95% in the MTO Region.”
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Client Satisfaction Surveys. Quality as perceived by the client is the most important single long-run determinant of market share and profitability. The Client Satisfaction Survey starts by asking the client to list the three factors that they consider the most important to their purchase decision. This data can be used to focus on the specific needs of that or similar clients. The client then rates on a five-point scale their level of satisfaction with the work performed in terms of schedule, budget, quality and the price they paid. These variables are identified as the key variables for assessing value. Respondents are asked if their account manager over-promised and/or under-delivered. A true measure of customer satisfaction is repeat business; respondents are asked if they were more likely to do business with Xxxxx in the future based on the results of the evaluated work. Similarly, Xxxxx’s performance is evaluated relative to its competitors. The mean is calculated to produce a single rating of client satisfaction for the project. The survey concludes with two open ended questions soliciting additional feedback such as suggestions on how to better serve clients.
Sample 1
Client Satisfaction Surveys. Contractors must develop a client satisfaction survey to facilitate client input into clinic operations and services. Survey results must be considered when identifying areas for improvement.
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Client Satisfaction Surveys. 23 H. CONTRACTOR and ADMINISTRATOR may mutually agree, in writing, to modify 24 Audits, and incidents reportable to DHCS. 25 26 the Reports Paragraph of this Exhibit A to the Agreement. 27 28 A. CONTRACTOR shall maintain records and make statistical reports as required by ADMINISTRATOR and/or DHCS on forms provided by either agency. 29 B. ADMINISTRATOR may request reasonable reports of CONTRACTOR in order to 30 determine the quality and nature of services provided hereunder. ADMINISTRATOR will be specific as 31 to the nature of information requested and may allow up to thirty (30) calendar days for CONTRACTOR 32 to respond.
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Client Satisfaction Surveys. Acro conducts a comprehensive and thorough annual survey through a third party web-based tool to gauge the client’s satisfaction in all aspects of its service including, but not limited to the recruitment process, the interview process, the hire and on-boarding processes, the account management team and processes, the quality and quantity of the employees/candidates that will be provided, The Contractor’s employee management teams, the employee performance appraisal and reward systems, the processes that will be used to reduce turnover, keep the employees motivated and in high morale, Contractor’s training processes, Contractor’s billing processes, Contractor’s problem resolution processes, and the overall service experience provided to the State. This survey is conducted on-line and the results are sent within 30 days following the tabulation of the survey results. All satisfaction surveys will be customized, conducted and reported at intervals specified by the State. A sample customer satisfaction survey appears below:Question Score (out of 5)
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Client Satisfaction Surveys. The PROVIDER agrees to furnish the CSC with compiled results of any and all Client Satisfaction Surveys administered by the PROVIDER. Survey reports shall include the total number of surveys administered/mailed and the total number of surveys completed/returned. Upon CSC request, PROVIDER shall submit raw data from all administered Client Satisfaction Surveys. The CSC may, at its discretion, administer or require the PROVIDER to administer Client Satisfaction Surveys, as deemed necessary. PROVIDER shall provide necessary client information and facilitate the administration of client satisfaction surveys, as directed by the CSC.
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Client Satisfaction Surveys. Client will make reasonable efforts to participate in Client satisfaction surveys as reasonably requested by Microsoft, Unisys, or a designee, in order to help Unisys improve its products and services.
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Related to Client Satisfaction Surveys

  • Inspection; Compliance The Contractor understands its, and its subcontractors (if any), duty, pursuant to section 20.055(5), F.S., to cooperate with the Inspector General in any investigation, audit, inspection, review, or hearing. Upon request of the Department’s Inspector General, or other authorized State official, the Contractor shall provide any type of information the State official deems relevant to the Contractor’s integrity or responsibility. Such information may include the Contractor’s business or financial records, documents, or files of any type or form that refer to or relate to the Term Contract. The Contractor agrees to reimburse the State for the reasonable costs of investigation incurred by the Inspector General or other authorized State official for investigations of the Contractor’s compliance with the terms of the Term Contract or any other agreement between the Contractor and the State which results in the suspension or debarment of the Contractor. Such costs will include salaries of investigators, including overtime; travel and lodging expenses; and expert witness and documentary fees. The Contractor shall not be responsible for any costs of investigations that do not result in the Contractor’s suspension or debarment.

  • Quality Assurance Requirements There are no special Quality Assurance requirements under this Agreement.