Account Management Team. Contractor shall assign an Account Management Team, as identified in section 1.1 of the Contract. The Account Management Team shall include an executive sponsor and an Account Manager. The Account Management Team shall meet the following requirements:
Account Management Team. The Contractor shall provide an experienced media account management team that will work collaboratively with Authorized Users to manage the daily activities of the account. Contractor shall identify and provide updated contact information (name, address, and telephone number) for Contractor’s buyers and buying offices to OGS. The account management team and contact information for Contractor’s buying offices and buyers will be listed on the Contractor Information page, as revised from time to time by OGS and posted on the Contract landing page on the OGS website. The members of the account management team shall have at least two years of account management experience. The account team will be responsible for establishing regular communications between the Contractor and Authorized User to ensure seamless integration of the advertising programs. The members of the account management team shall be Contractor’s employees. The Contractor’s account management team must provide the following specific services and activities to Authorized Users:
Account Management Team. Provide a description of the responsibilities of the dedicated account management team(s) that would be assigned to each Participating State under resultant contract. Include a description of how the account management structure ensures that service will continue despite vacations, illness, other absences or resignations. SHI Response: SHI supports each of our customers with a dedicated Account Team, whose members are dedicated to and specialize in supporting the unique needs of Public Sector customers. In general, the following provides an overview of the typical Account Team structure: Statewide Account Manager—Senior level sales position that coordinates and executes the terms and conditions of SVAR contract with the State, Local, & Education Account Teams. Field Account Executives (AE)—Direct sales related position with a goal of understanding their customers’ vision and mission in order to address their specific needs. Responsibilities include establishing a customized service and support plan, resolving issues, and other topics critical to account development. Inside Account Executives (IAE)—Provide specialized support for small and medium sized Local Government and K-12 customers throughout the State they support, ensuring that even customers who are smaller or geographically dispersed will receive the same outstanding, proactive level of service that larger or centrally located customers receive. Managers, Inside Sales Support—Coordinate, maintain, and manage the activities of the Inside Account Managers. Inside Account Managers (IAM)—Working in partnership with the Account Executives in the field, the IAMs maintain direct relationships with the customers and have the responsibility of ensuring customer satisfaction. Functional areas such as pricing, availability, order entry, tracking, returns, product information, and expedites are an integral part of their daily activities. They execute the plan established by the Account Executives for a customer. SHI’s Account Team Approach Putting the people in place to support the customer is not enough. SHI believes that the members of the Account Team must be empowered and have the autonomy to respond to all customer requests. We have ensured that all sales personnel have the training and resources they need to immediately provide the customer with accurate, up-to-date information. The Inside Account Managers have the autonomy to execute service issues such as expedites, returns and re-ships, invoices, and...
Account Management Team. 33.1 The Contractor will provide an Account Manager for each Framework Public Body, to pro-actively co-ordinate orders and provide comprehensive support and links between the Contractor and the Framework Public Body. The support must include pre, during and after sales support, technical information and advice on all devices.
Account Management Team a.) Awarded Respondent shall assign a dedicated (but not necessarily exclusive) Account Management Team which shall include an executive sponsor, an account director/executive, an account manager, a customer service manager, a data/fiscal analyst, and a medical director.
Account Management Team. Digital River will maintain an account management team sufficient to support the worldwide nature and level of the Storefront business. The Account Management Team will not work on infrastructure or systems related projects – which projects are the responsibility of Digital River’s general staff or the Dedicated Team, depending on the nature of the project – but will work on marketing, Storefront content changes, adding or deleting Symantec Products on the Storefront, and the relative placement of such Symantec Product, and related tasks. The nature of the work performed by the Account Management Team is discussed in further detail below.
Account Management Team. In addition to our named Principal personnel, we include brief bio’s of the Account Management Team that will work with the State of Florida to ensure quality candidates are onboarded to the State of Florida’s contract.
Account Management Team. Provide a description of the responsibilities of the dedicated account management team(s) that would be assigned to each Participating State under resultant contract. Include a description of how the account management structure ensures that service will continue despite vacations, illness, other absences or resignations. Response Whenever an account manager (AM) is out of the office (e.g., vacation, illness, absence), they designate a fellow coworker to assist their customers, leaving no gap in support. Attachment A: CDW·G Qualifications | A-9 NASPO ValuePoint | Software Value-Added Reseller Services This designated backup AM will be an individual who supports other NASPO ValuePoint customers, to ensure knowledge of contract requirements. As an extra point of redundancy, customers can also reach out to our CDW·G general sales support team at the following: Phone: 000.000.0000 Email: xxxxxxxxx@xxx.xxxx.xxx Chat: xxx.xxxx.xxx Our Connecticut-based team staffing these lines of communication is available Monday- Friday, 7am-6pm CST. In instances of coworker resignation, the sales manager overseeing a given account team will assign the departing AM’s customers to an experienced account manager who possesses familiarity with the NASPO ValuePoint contract and purchase history. Account managers are proactively available to their customers to make regular solution recommendations, in addition to addressing support concerns. For more familiar and less complex public-sector software solutions, the AM can call our Supplemental Presales Support line to assist with product research, competitive comparison, simple design, standard architecture, and more. If necessary, the AM will include the customer on this call to further craft the best solution. With complex customer requests or solutions, the AM engages our software licensing team, and their technology specialists and solution architects. Within 48 hours of the initial request, this group works out an offer/solution to present to the customer, including (but not limited to) features, cost analysis, licensing agreement/contract details, interoperability with current environment, implementation actions, and any available maintenance or software assurance programs. Sales managers work with our AMs to develop strategies that best serve customers for long-term success. They spend significant time meeting with customers to understand the dynamics of the local market, and will ensure NASPO ValuePoint customers receiv...
Account Management Team. The individuals employed by the Contractor who will have primary responsibility for the Department’s account.
Account Management Team. 3.3.1. In addition to the Account Manager, the Contractor shall assign a dedicated Account Management Team to the Department that may include an executive sponsor, claims manager, and analytic support manager.
