Common use of Complaint Resolution Process Clause in Contracts

Complaint Resolution Process. A. A complaint is defined as: (1) any controversy, dispute, or disagreement arising between the Association or the employee(s) and the Employer that does not concern the application or interpretation of the terms of this Agreement, or (2) is the appeal of the discharge, demotion, or suspension of a probationary employee not holding permanent status in another classification. Such matters are not included in the definition of grievances as provided in Article 16. The following shall be the sole means of settling complaints. B. A complaint must be brought to the attention of the Employer, consistent with the procedures set forth in this Article, within fifteen (15) working days of the effective date of the action or inaction, whichever is later. Deadlines for submission of a complaint at succeeding steps shall be counted from the date of receipt of a response from the Employer, or the date the response is due, whichever is earlier. Date of receipt of a complaint or response shall be either seven (7) calendar days following date of postmark or the date of signed verification of receipt. C. If the Employer fails to render a decision within the allotted time, the complaint may be advanced to the next step by the Association. Allotted time frames may be extended by mutual agreement. D. Complaints shall be processed on forms approved by the Employer and the Association. E. The complaint will state the facts from which it arises, the rules, procedures, or conditions which should be considered and the remedy requested. Adjustments to complaints shall not conflict with this Agreement or applicable written policies, laws, or regulations. Appeals should be in writing with a copy of the original complaint attached.

Complaint Resolution Process. A. A complaint is defined as: (1) any controversy, dispute, dispute or disagreement arising between the Association or the employee(s) and the Employer that does not concern the application or interpretation of the terms of this Agreement, or (2) is the appeal of the discharge, demotion, demotion or suspension of a probationary employee not holding permanent status in another classification. Such matters are not included in the definition of grievances as provided in Article 16. The following shall be the sole means of settling complaints. B. A complaint must be brought to the attention of the Employer, consistent with the procedures set forth in this Article, within fifteen (15) working days of the effective date of the action or inaction, whichever is later. Deadlines for submission of a complaint at succeeding steps shall be counted from the date of receipt of a response from the Employer, or the date the response is due, whichever is earlier. Date of receipt of a complaint or response shall be either seven (7) calendar days following date of postmark or the date of signed verification of receipt. C. If the Employer fails to render a decision within the allotted time, the complaint may be advanced to the next step by the Association. Allotted time frames may be extended by mutual agreement. D. Complaints shall be processed on forms approved by the Employer and the Association. E. The complaint will state the facts from which it arises, the rules, procedures, procedures or conditions which should be considered and the remedy requested. Adjustments to complaints shall not conflict with this Agreement or applicable written policies, laws, or regulations. Appeals should be in writing with a copy of the original complaint attached.

Complaint Resolution Process. A. A complaint is defined as: (1) any controversy, dispute, or disagreement arising between the Association or the employee(s) and the Employer that does not concern the application or interpretation of the terms of this Agreement, or (2) is the appeal of the discharge, demotion, or suspension of a probationary employee not holding permanent status in another classification. Such matters are not included in the definition of grievances as provided in Article 16. The following shall be the sole means of settling complaints. B. X. A complaint must be brought to the attention of the Employer, consistent with the procedures set forth in this Article, within fifteen (15) working days of the effective date of the action or inaction, whichever is later. Deadlines for submission of a complaint at succeeding steps shall be counted from the date of receipt of a response from the Employer, or the date the response is due, whichever is earlier. Date of receipt of a complaint or response shall be either seven (7) calendar days following date of postmark or the date of signed verification of receipt. C. If the Employer fails to render a decision within the allotted time, the complaint may be advanced to the next step by the Association. Allotted time frames may be extended by mutual agreement. D. Complaints shall be processed on forms approved by the Employer and the Association. E. X. The complaint will state the facts from which it arises, the rules, procedures, or conditions which should be considered and the remedy requested. Adjustments to complaints shall not conflict with this Agreement or applicable written policies, laws, or regulations. Appeals should be in writing with a copy of the original complaint attached.

Complaint Resolution Process. ‌ A. A complaint is defined as: (1) any controversy, dispute, or disagreement arising between the Association or the employee(s) and the Employer that does not concern the application or interpretation of the terms of this Agreement, or (2) is the appeal of the discharge, demotion, or suspension of a probationary employee not holding permanent status in another classification. Such matters are not included in the definition of grievances as provided in Article 16. The following shall be the sole means of settling complaints. B. X. A complaint must be brought to the attention of the Employer, consistent with the procedures set forth in this Article, within fifteen (15) working days of the effective date of the action or inaction, whichever is later. Deadlines for submission of a complaint at succeeding steps shall be counted from the date of receipt of a response from the Employer, or the date the response is due, whichever is earlier. Date of receipt of a complaint or response shall be either seven (7) calendar days following date of postmark or the date of signed verification of receipt. C. If the Employer fails to render a decision within the allotted time, the complaint may be advanced to the next step by the Association. Allotted time frames may be extended by mutual agreement. D. Complaints shall be processed on forms approved by the Employer and the Association. E. X. The complaint will state the facts from which it arises, the rules, procedures, or conditions which should be considered and the remedy requested. Adjustments to complaints shall not conflict with this Agreement or applicable written policies, laws, or regulations. Appeals should be in writing with a copy of the original complaint attached.