Compliance, Performance Monitoring, and Improvement Activities a. Contractor must actively participate in compliance and performance monitoring and improvement activities required by the City.
Compliance, Performance Monitoring, and Improvement Activities. Commission will monitor compliance and performance related to all aspects of this Agreement. Monitoring will occur through a variety of processes including desk and site review. • Contractor will participate in a Housing First alignment evaluation of the Program conducted by a third party consultant selected by Commission. Selection panel members will include representation from Contractors. The Evaluation will be complete by the fifth operating month with review by Commission and Contractor to occur by the sixth operating month. • Contractor will develop an action plan for Housing First alignment based on the third party evaluator recommendations by the seventh operating month. • Commission will provide monitoring reports to the Contractor. • Contractor must actively participate in compliance and performance monitoring and improvement activities required by Commission. • Contractor will attend and contribute to any meetings or trainings (sharing Contractor’s expertise and learning from others), and partnering with Commission in a collaborative improvement process by identifying and implementing improvements. • Contractor must provide Commission complete policies and procedures related to this Agreement. Contractor must provide substantive updated policies and procedures to Commission within 60-calendar days of update/revision. • Monitoring reports include Quarterly Progress Updates and Annual monitoring report (site review and/or desk audit). Annual monitoring response time is within 45-calendar days of receiving a report with requested clarifications or corrective actions.
