CONTRACTOR RECYCLING SERVICES. 4.1 Contractor shall be responsible for Program Participant service activities in the service territory of each Utility, including providing an inbound 800 telephone number for customers to access in English or Spanish, a web page which allows statewide customer access for inquiries and/or qualification and to signup for appointments 24 hours a day, seven days a week, all communication services, verification of customer and refrigerator or freezer eligibility, scheduling Eligible Refrigerator and Freezer collection appointments, documentation of Program Participant data, and other activities. The web site content shall be approved by SCE. Any changes to the content must be reviewed and approved by SCE prior to implementation. Contractor is not performing any Work in the service territory of Pacific Gas & Electric Company (“PG&E”) under this Agreement. Nonetheless, Contractor agrees to maintain its inbound 800 telephone number dedicated to customers in PG&E’s service territory to access in English or Spanish, and forward any calls received from PG&E customers during the Term of this Agreement to the inbound 800 telephone number of SCE’s contractor delivering Program services in PG&E’s service territory. SCE shall reimburse Contractor for any costs associated with maintaining the inbound 800 telephone number for PG&E’s customers, and forwarding calls from PG&E’s customers to SCE’s contractor delivering Program services in PG&E’s service territory during the Term of this Agreement.
CONTRACTOR RECYCLING SERVICES. 4.1 Contractor shall be responsible for Program participant service activities, including providing an inbound 800 telephone number for customers to access in English or Spanish, a web page which allows statewide customer access for inquiries and/or qualification and to signup for appointments 24 hours a day, seven days a week, all communication services, verification of customer and refrigerator or freezer eligibility, scheduling Eligible Refrigerator and Freezer collection appointments, documentation of Program Participant data, and other activities. The web site content shall be approved by SCE. Any changes to the content must be reviewed and approved by SCE prior to implementation.
CONTRACTOR RECYCLING SERVICES. 4.1 Contractor shall be responsible for Program Participant service activities in SCE’s service territory, including providing an inbound 800 telephone number for customers to access in English or Spanish, a web page which allows statewide customer access for inquiries and/or qualification and to signup for appointments 24 hours a day, seven days a week, all communication services, verification of customer and refrigerator or freezer eligibility, scheduling Eligible Refrigerator and Freezer collection appointments, documentation of Program Participant data, and other activities. The web site content shall be approved by SCE. Any changes to the content must be reviewed and approved by SCE prior to implementation.
