Ineligible Customers. Customers do not qualify for SLA Credits if they (a) are not current on their payment of fees for the Services at the time of the report of the Claimed Outage, or (b) have not paid their fees when due for the Services three or more times in the previous 12 calendar months. SLA Credits may be used solely for future payments due for the particular Service or other obligations for which the Service Credits are issued. SLA Credits may not be sold or transferred, and may not be used until any violations of the MSA are resolved to Netpros’ reasonable satisfaction. False or duplicative Claimed Outages are a violation of the MSA, will incur a one-time charge of $50 per incident and may, in Netpros’ discretion, result in a suspension or termination of Services.SLA Credits expire on termination or expiration of the MSA. SLA Credits do not apply for periods during which the Services are not available for the following reasons: ● Netpros is performing system upgrades, enhancements or routine maintenance which is announced through e-mail at least two (2) days in advance or maintenance determined by Netpros to be an emergency upon notice provided through e-mail (“Scheduled Maintenance”); ● Your use of the Services or any Customer End User’s use of Customer Offering in violation of the MSA; ● Issues relating to Customer Content; ● Problems with Your access to the Internet; ● System administration, commands, and file transfers performed by You or Your representatives; ● Events described in the Force Majeure provision; ● Suspension of Your access to the Services as provided in the MSA; ● Violation of the AUP; ● Problems caused by Your use of the Services or any Customer End User’s use of a Customer Offering; ● Problems arising from software, applications or Customer Content; ● Problems caused by hardware provided by You or a third party. 2 hours or less N/A 2.1 hours to 6 hours Twenty Percent (“20%”)
Ineligible Customers. Seller agrees that the following Customers shall not be included or are ineligible to participate in Seller’s Portfolio during the Delivery Term: (a) Customers that receive electric power from third parties, other than through Direct Access Service or CCA;
Ineligible Customers. In the event that the matching process conducted at least annually with the agencies described in Item 2 above produces a negative result for a Customer or Claimant Resident, the Retailer must notify the Customer in writing to give them the opportunity to show that he/she has a valid and current entitlement with the agency before the Rebate ceases to be given. To avoid doubt, this notification can be made either on the Customer’s next bill or in a stand-alone letter. The Retailer must stop giving the Customer a Rebate, and will not be entitled to Claim reimbursement for a Rebate given, 21 days after the date of the written notification to the Customer that the Customer does not meet the Eligibility Criteria, unless the Customer has provided proof of entitlement to the Rebate to the satisfaction of the Retailer. If a Customer’s eligibility ceased during a billing period for which a full Rebate has already been provided, no action will be taken by the Retailer to recover the overpayment. If the Customer’s eligibility ceased in a preceding period or fraud is suspected then the Department of Seniors, Disability Services and Aboriginal and Xxxxxx Xxxxxx Islander Partnerships must be notified. SCHEDULE 4 - REPORTING OBLIGATIONS
(1) The Retailer must send an original tax invoice that complies with the relevant law for each Claim to the State, which must include:
(a) the total value (exclusive of GST) of approved Rebates for each Rebate type;
(b) the total number of approved Rebates for each Rebate type;
(c) the total value (exclusive of GST) of all approved Rebates;
(d) the total number of all approved Rebates; and
(e) the calculation of the administration costs for the period.
(2) The tax invoice shall be in the form set out in the relevant form (currently Form 507) available on the Department of Seniors, Disability Services and Aboriginal and Xxxxxx Xxxxxx Islander Partnerships’ website. This must be submitted in hard-copy and with an original signature of the Retailer’s designated authorised signatory.
Ineligible Customers. Customers who at the time of the report of the Claimed Outage are not current on their payment of the fees for the Services do not qualify for SLA Credits for such Claimed Outages. In addition, Customers who have not paid their fees when due for the Services three or more times in the previous twelve calendar months do not qualify for SLA Credits.
Ineligible Customers. In the event that the matching process conducted at least annually with the agencies described in Item 1 above produces a negative result for a Customer or Claimant Resident, the Retailer must notify the Customer in writing to give the Customer the opportunity to show that the Customer has a valid and current entitlement with the agency before the Rebate ceases to be given. To avoid doubt, this notification can be made either on the Customer’s next bill or in a stand-alone letter. The Retailer must stop giving the Customer a Rebate, and will not be entitled to Claim reimbursement for a Rebate given, 21 days after the date of the written notification to the Customer that the Customer does not meet the Eligibility Criteria, unless the Customer has provided proof of entitlement to the Rebate to the satisfaction of the Retailer. If a Customer’s eligibility ceased during a billing period for which a full Rebate has already been provided, no action will be taken by the Retailer to recover the overpayment. If the Customer’s eligibility ceased in a preceding period or fraud is suspected then the Department of Seniors, Disability Services and Aboriginal and Xxxxxx Xxxxxx Islander Partnerships should be contacted. SCHEDULE 4 - REPORTING OBLIGATIONS
Ineligible Customers. Low income customers who participate in a Utility’s refrigerator replacement program for low-income customers in 2003.
Ineligible Customers. Notwithstanding anything in this Agreement to the contrary, Provider shall not be required or obligated to provide the Financing Services to any Customer. Provider may reject any Customers that Provider or Designated Lender determines are ineligible to receive the Financing Services in Provider’s and Designated Xxxxxx’s sole and absolute discretion. Provider shall not be required to disclose, provide or report any information or reports generated by Provider or Designated Lender in connection with its review of a Customer’s eligibility or the reasons for any determination made by Provider or Designated Lender as to a Customer’s eligibility to receive the Financing Services pursuant to this Agreement.
Ineligible Customers. Low income customers who participate in a SCE’s refrigerator replacement program for low-income customers in 2004-05.
