Core Service Levels Sample Clauses

Core Service Levels. (a) The number of round trips may fluctuate in each Contract Year depending on the number of days, statutory holidays and weekends, which fall within a Contract Year; (b) do not apply on Christmas Day and New Years Day for the following routes: 3, 4, 5, 5A, 6, 7, 8, 12, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 30; (c) do not apply on Christmas Day for the round trip relating to Designated Ferry Route 11; and (d) include the incremental annual round trips as described in the Service Level Agreement dated March 18, 2019.
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 2,880 Minimum Number of Round Trips per Day Route and Service Description Distance 5 nautical miles Crossing Time 35 minutes Vessel and Terminal Description Vessel Skeena Queen Terminal Xxxxxxx Harbour Xxxxxx Bay Route 5 – Xxxxxx Bay to Gulf Islands Overview Core Service Levels Number of Round Trips to be Delivered per Contract Year 3,461 Minimum Number of Round Trips departing from Xxxxxx Bay per day* Route 5A: 5 (4 on Saturday) Route 5A: 4 (5 on holiday Monday) Route 5A: 12-14 (varies daily) Route 5A: 13 -14 (varies daily) Route and Service Description Distance Depends on destination. Nautical miles from Xxxxxx Bay: Xxxxxx (7.5), Mayne (11), Xxxxxxx (14), Saturna (16) Crossing Time Depends on routing. Direct Xxxxxx Bay to Xxxxxx is 40 minutes. Xxxxxx Bay to Xxxxxxx with two stops is 2 hours. Vessel and Terminal Description Vessel Queen of Cumberland* Mayne Queen* Salish Class Terminal Sturdies Bay Village Bay Otter Bay Xxxxx Xxxxxxx Xxxxxx Bay Route 6 – Crofton to Vesuvius Overview
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 4,670 Minimum Number of Round Trips per Day Minimum Hours of Operation Peak 12 (11 on Sunday) Route and Service Description Distance 2.8 nautical miles Crossing Time 20 minutes Vessel and Terminal Description Vessel Quinitsa Quinsam Terminal Crofton Vesuvius Route 7 – Xxxxx Cove to Saltery Bay Overview Core Service Levels Number of Round Trips to be Delivered per Contract Year 2,731 Minimum Number of Round Trips per Day Route and Service Description Distance 9.5 nautical miles Crossing Time 50 minutes Vessel and Terminal Description Vessel Island Sky Terminal Xxxxx Cove Saltery Bay Route 8 – Horseshoe Bay to Xxxxx Island ( Snug Cove) Overview Core Service Levels Number of Round Trips to be Delivered per Contract Year 5,452 Minimum Number of Round Trips per Day Minimum Hours of Operation Peak 14 (13 one day per week; 12 one day per week) Route and Service Description Distance 3 nautical miles Crossing Time 20 minutes Vessel and Terminal Description Vessel Queen of Capilano Terminal Snug Cove Horseshoe Bay Route 9 – Tsaw wassen to Southern Gulf Islands Overview Core Service Levels Minimum Number of round trips departing from Long Harbour (Rte 9) or Tsawwassen (Rte 9a) per day* Route 9A: None Route and Service Description Distance Depends on destination. Nautical miles from Tsawwassen: Long Harbour (18), Xxxxxx (18), Xxxxx (14), Xxxxxxx (11) Crossing Time Depends on routing. Direct Xxxxxxx to Tsawwassen is 50 minutes. Long Harbour to Tsawwassen with 3 stops is 3 Vessel and Terminal Description Vessel Salish Class Salish Class - Seasonal Terminal Sturdies Bay Village Bay Otter Bay Long Harbour Tsawwassen
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 1,366 Minimum Number of Round Trips per Day Route and Service Description Distance 17 nautical miles Crossing Time 1 hour 15 minutes Vessel and Terminal Description Vessel Salish Class Terminal Little River Westview Route 18 – Xxxxxx River ( Westview) to Texad a Island Overview Core Service Levels Number of Round Trips to be Delivered per Contract Year 2,899 Minimum Number of Round Trips per Day Minimum Hours of Operation Peak 10 (9 on Saturday & Sunday) Route and Service Description Distance 4.7 nautical miles Crossing Time 35 minutes Vessel and Terminal Description Vessel Island Class Terminal Westview Blubber Bay Route 19 – Nanaimo Harbour to Gabriola Isl and ( Desc anso Overview Core Service Levels Number of Round Trips to be Delivered per Contract Year 5,201 Minimum Number of Round Trips per Day
Sample 1Sample 2
Core Service Levels. Number of Round Trips to be Delivered per Contract Year 1,366 Minimum Number of Round Trips per Day Distance 17 nautical miles Crossing Time 1 hour 15 minutes Vessel Salish Class Terminal Little River Westview Number of Round Trips to be Delivered per Contract Year 2,899 Minimum Number of Round Trips per Day Minimum Hours of Operation Peak 10 (9 on Saturday & Sunday) Distance 4.7 nautical miles Crossing Time 35 minutes Vessel Island Class Terminal Westview Blubber Bay Number of Round Trips to be Delivered per Contract Year 5,201 Minimum Number of Round Trips per Day
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 1,458 Minimum Number of Round Trips per Day Season Mon Tue Wed Thu Fri Sat Sun Holiday Mon Route and Service Description Distance 17 nautical miles Crossing Time 1 hour 15 minutes Vessel and Terminal Description
Sample 1
Core Service Levels. Number of Aggregate Round Trips to be Delivered per Contract year on Routes 1, 2, 3 and 30 12,394 Minimum Number of Round Trips to be Delivered per Contract Year 2,379 Minimum Number of Round Trips per Day Peak 7 Off Peak 7 (4 on Saturday & Sunday) Minimum Hours of Operation Peak 12 Off Peak 12 (7.5 Saturday & Sunday) Distance 37 nautical miles Crossing Time 2 hours Coastal Ferry Services Contract Schedule A, Appendix 1 - Route Overview Location Delta Nanaimo Holding Capacity 2,175 AEQ 944 AEQ Short Term Parking 160 car spaces 78 car spaces Long Term Parking 826 car spaces plus 34 drop-off 187 car spaces Docks 5 1 The following are Unregulated Routes: 25u Alert Bay – Sointula – Port XxXxxxx 51 Ahousaht – Hot Springs Cove - Tofino 53 Kyuquot – Tahsis – Gold River 59 Bamfield – Xxxxxxx Sound – Port Alberni 60 Xxxxxxx Bay – Kitkatla – Oona River – Metlakatla – Prince Xxxxxx Xxxxxx Xxxxxx - Xxxx Inlet (charter). BC Ferries is also the owner of the Vessel operating on this route. The Vessel is leased to the Operator.
Sample 1
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Related to Core Service Levels

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Core Services The Company agrees to provide to the Municipality the Core Services set forth in Schedule “A”. The Company and the Municipality may amend Schedule “A” from time to time upon mutual agreement.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6. (b) If the Operator does not comply with the Operator Performance Level then the Access Holder must pay to QR Network the amount determined in accordance with Schedule 5 as part of the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following QR Network becoming entitled to that amount. Where there is no next Billing Period, the Operator must pay such amount to QR Network within fourteen (14) days after receipt of a Tax Invoice from QR Network. (c) If QR Network does not comply with the QR Network Performance Level then QR Network will credit to the Access Holder the amount determined in accordance with Schedule 5 by way of a deduction from the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following the Access Holder becoming entitled to that amount. Where there is no next Billing Period, QR Network must pay such amount to the Access Holder within fourteen (14) days after receipt of a Tax Invoice from the Access Holder. (d) The Parties must, if requested by either Party, meet to review the Performance Levels subject to such review not occurring within six (6) Months after the Commitment Date or any previous review of the Performance Levels. If either Party notifies the other that it considers that the Performance Levels are no longer appropriate, the Parties may agree on varied Performance Levels and any associated variations to the Agreement including the Base Access Charges and the Train Service Description. If the Parties are unable to agree to such variations, then the existing Performance Levels shall continue to apply unless varied by QR Network in accordance with the provisions of Clause 5.6(e). (e) In the event that the Access Holder and/or the Operator (i) does not comply in any material respect with the Train Service Description; and (ii) the Access Holder fails to demonstrate to the reasonable satisfaction of QR Network when requested to do so, that the Access Holder will consistently comply with the Train Service Description for the remainder of the Term then, following consultation with the Access Holder, QR Network will be entitled to: (iii) vary the Train Service Description to a level it reasonably expects to be achievable by the Access Holder for the remainder of the Term having regard to the extent of previous compliance with the Train Service Description (ignoring, for the purpose of assessing previous compliance, any non-compliance to the extent that the non-compliance was attributable to a Railway Operator (other than the Access Holder) or to QR Network); and (iv) vary the Agreement (including, without limitation, the Operator Performance Level and the Base Access Charges) to reflect the impact of the change in the Train Service Description. (f) The Access Holder shall be entitled to dispute any variation proposed by QR Network pursuant to Clause 5.6(e) and such dispute will be referred to an expert for resolution in accordance with Clause 17.3.

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