Core Service Levels Sample Clauses

Core Service Levels. Number of Round Trips to be Delivered per Contract Year 1,366 Minimum Number of Round Trips per Day Peak 4 (3 one day per week) Off Peak 4 (3 two days per week) Minimum Hours of Operation Peak 12 (8 one day per week) Off Peak 12 (8 two days per week) ROUTE AND SERVICE DESCRIPTION Distance 17 nautical miles Crossing Time 1 hour 15 minutes VESSEL AND TERMINAL DESCRIPTION Vessel Salish Class Silhouette Passenger Capacity (Max.) 585 Vehicle Capacity (Official) 138 Crew Size 15 Terminal Little River Westview Location Comox Xxxxxx River Holding Capacity 180 AEQ 191 AEQ Parking 186 car spaces None Docks 1 1 Coastal Ferry Services Contract Schedule A, Appendix 1 - Route Overview ROUTE 18 – XXXXXX RIVER ( WESTVIEW) TO TEXAD A ISLAND (BLUBBER BAY) OVERVIEW Route 18 connects Texada Island with Xxxxxx River. CORE SERVICE LEVELS Number of Round Trips to be Delivered per Contract Year 2,899 Minimum Number of Round Trips per Day Peak 7 (6 on Saturday and Sunday) Off Peak 7 Minimum Hours of Operation Peak 10 (9 on Saturday & Sunday) Off Peak 10 ROUTE AND SERVICE DESCRIPTION Distance 4.7 nautical miles Crossing Time 35 minutes Coastal Ferry Services Contract Schedule A, Appendix 1 - Route Overview VESSEL AND TERMINAL DESCRIPTION Vessel Island Class Silhouette Passenger Capacity (Max.) 294* Vehicle Capacity (Official) 47* Crew Size 6* * to be confirmed Terminal Westview Blubber Bay Location Xxxxxx River Xxxxxx Island Holding Capacity 191 AEQ 14 AEQ Parking None None Docks 1 1 ROUTE 19 – NANAIMO HARBOUR TO GABRIOLA ISL AND ( DESC ANSO BAY) OVERVIEW Route 19 connects Gabriola Island with Nanaimo. CORE SERVICE LEVELS Number of Round Trips to be Delivered per Contract Year 5,201 Minimum Number of Round Trips per Day Peak 14 on Monday, Tuesday, Thursday, Friday; 13 on Wednesday; 12 on Saturday; 11 on Sunday Shoulders(Spring and Fall) and Family Day; Easter; Remembrance Day long weekends; Christmas to New Year’s Day break; Family Day, Spring Break Off Peak except Family Day; Easter; Remembrance Day when not a long weekend; Christmas to New Year’s Daybreak; Family Day; Spring Break 14 on Monday, Tuesday, Thursday, Friday; 13 on Wednesday; 12 on Saturday; 11 on Sunday 14 on Monday, Tuesday, Thursday, Friday; 13 on Wednesday; 13 on Saturday; 12 on Sunday
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Core Service Levels. (a) The number of round trips may fluctuate in each Contract Year depending on the number of days, statutory holidays and weekends, which fall within a Contract Year;
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 2,880 Minimum Number of Round Trips per Day Peak 7 (6 on Sunday, 8 on Saturday) Off Peak 7 (6 on Sunday) Minimum Hours of Operation Peak 11 Off Peak 11 Route and Service Description Distance 5 nautical miles Crossing Time 35 minutes Vessel and Terminal Description Vessel Skeena Queen Silhouette Passenger Capacity (Max.) 441 Vehicle Capacity (Official) 92 Crew Size 9 Terminal Xxxxxxx Harbour Xxxxxx Bay Location Salt Spring Island North Saanich Holding Capacity 56 AEQ 1,155 AEQ Short Term Parking 8 173 car spaces Long Term Parking None 532 car spaces plus 32 drop- off Docks One operational / One tie-up 5 Route 5 – Xxxxxx Bay to Gulf Islands Overview Route 5 (which includes Route 5A) connects Xxxxxx, Saturna, Mayne and Xxxxxxx Islands to Xxxxxx Bay on Vancouver Island. Connections in Xxxxxx Bay with Route 1 (Xxxxxx Bay – Tsawwassen); or connections with Route 9 (Tsawwassen to Southern Gulf Islands) allows travel to the Lower Mainland. Core Service Levels Number of Round Trips to be Delivered per Contract Year 3,461 Minimum Number of Round Trips departing from Xxxxxx Bay per day* Peak Route 5: 5 (4 on Sun & Holiday Mon) Route 5A: 5 (4 on Saturday) Off Peak Route 5: 6 (7 on Friday^, 4 on Saturday & Sunday, 5 on holiday Monday) Route 5A: 4 (5 on holiday Monday) Minimum Hours of Operation Peak Route 5: 12-14 (varies daily) Route 5A: 12-14 (varies daily) Off Peak Route 5: 12 -14 (varies daily) Route 5A: 13 -14 (varies daily) * SERVICE WILL GO TO PENDER, MAYNE, XXXXXXX AND SATURNA DAILY. EACH SAILING MAY GO TO ONE OR MORE OF THESE PORTS. ^ Minimum Number of Round Trips on Friday is 6 from mid-October to mid-May. Route and Service Description Distance Depends on destination. Nautical miles from Xxxxxx Bay: Xxxxxx (7.5), Mayne (11), Xxxxxxx (14), Saturna (16) Crossing Time Depends on routing. Direct Xxxxxx Bay to Xxxxxx is 40 minutes. Xxxxxx Bay to Xxxxxxx with two stops is 2 hours. Vessel and Terminal Description Vessel Queen of Silhouette Cumberland* Passenger Capacity (Max.) 450 392 585 Vehicle Capacity (Official) 112 58 138 Crew Size 12 8 15 * Vessels based at Xxxxxx Bay Mayne Queen* Salish Class Terminal Sturdies Bay Village Bay Otter Bay Xxxxx Xxxxxxx Xxxxxx Bay Location Xxxxxxx Isl. Xxxxx Isl. Xxxxxx Isl. Saturna Isl. North Saanich Holding Capacity 95 AEQ 175 AEQ 135 AEQ None 1,155 AEQ Short Term None 18 car 30 car None 173 car Parking spaces spaces spaces plus 32 drop-off Long Term None None None None 53...
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Core Service Levels. Number of Round Trips to be Delivered per Contract Year 1,458 Minimum Number of Round Trips per Day Season Mon Tue Wed Thu Fri Sat Sun Holiday Mon Year Round 4 4 4 4 4 4 4 4 Minimum Hours of Operation 12 Route and Service Description Distance 17 nautical miles Crossing Time 1 hour 15 minutes Vessel and Terminal Description
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Core Service Levels. Number of Aggregate Round Trips to be Delivered per Contract year on Routes 1, 2, 3 and 30 12,394 Minimum Number of Round Trips to be Delivered per Contract Year 2,379 Minimum Number of Round Trips per Day Peak 7 Off Peak 7 (4 on Saturday & Sunday) Minimum Hours of Operation Peak 12 Off Peak 12 (7.5 Saturday & Sunday) Route and Service Description Distance 37 nautical miles Crossing Time 2 hours Coastal Ferry Services Contract Schedule A, Appendix 1 - Route Overview Vessel and Terminal Description Vessel or Vessel Class Passenger Capacity (Max.) Vehicle Capacity (Max.) Crew Size A License Coastal 1571 310 33 Queen of Alberni 1171 280 29 Queen of New Westminster 1303 254 29 Terminal Tsawwassen Duke Point Location Delta Nanaimo Holding Capacity 2,175 AEQ 944 AEQ Short Term Parking 160 car spaces 78 car spaces Long Term Parking 826 car spaces plus 34 drop-off 187 car spaces Docks 5 1 Appendix 2 of Schedule “A” Unregulated Routes The following are Unregulated Routes: Route Number Route Name 25u Alert Bay – Sointula – Port XxXxxxx 51 Ahousaht – Hot Springs Cove - Tofino 53 Kyuquot – Tahsis – Gold River 59 Bamfield – Xxxxxxx Sound – Port Alberni 60 Xxxxxxx Bay – Kitkatla – Oona River – Metlakatla – Prince Xxxxxx Xxxxxx Xxxxxx - Xxxx Inlet (charter). BC Ferries is also the owner of the Vessel operating on this route. The Vessel is leased to the Operator. SCHEDULE “B” Service Fee for Designated Ferry Routes Service Fee
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Related to Core Service Levels

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Multiple Listing Service (MLS) Due to rules administered by the local Multiple Listing Service (“MLS”), all details of any transaction that are procured by the Agency may be used for publication in the MLS. Seller hereby consents to such publication on an unrestricted basis whereas the Agency must comply with all applicable MLS rules to allow data about the Property to be shown and made available by the MLS in addition to other internet websites. MLS rules generally provide that any property entered into its database be updated within forty-eight (48) hours, or some other period of time, after all necessary signatures have been obtained in regard to the Property. Seller has the right to prohibit any and all publication of information in regard to a transfer of the Property. In order to exercise this right, the Seller is required to authorize a separate addendum provided by the Agency and attach to this Agreement.

  • Standard Service Features Ethernet Access allows Customer to terminate single and/or multiple Ethernet Virtual Circuits (EVCs) from Customer equipment onto a single Ethernet Access UNI.

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