Customer Charter. The Customer Charter outlines the commitments, responsibilities and standards of service the Retailer will provide to customers. It summarises the customer’s rights and obligations in dealing with the Retailer. The Retailer will provide the customer with a copy of the company’s Customer Charter free of charge within 2 business days after receiving the request. The Customer Charter should be read in conjunction with the terms and conditions contained in this document. The terms of this Contract apply should there be any inconsistency between the Contract and the Charter.
Customer Charter. The Inspectorate has a customer charter setting out the level of service that a customer can expect. The charter is supported by a customer action plan and is available on the Inspectorate’s website.
Customer Charter. RCSI Library is committed to the provision of an excellent library and information service in accordance with our mission statement: We endeavour to empower the RCSI community in its mission to enhance human health by providing easy access to best available biomedical information resources, supported by quality services and an excellent team. We believe it is important to: Provide a high-quality, relevant library and information service Ensure we have a skilled Library team, providing a professional service Find out what our users need and seek to provide it effectively Communicate with our users about the services we provide and how we do it Welcome feedback from a variety of channels Our Charter sets out our commitments to you and how you can work with us to ensure a successful library experience. Our Charter is reviewed every two years. Equality and diversity We will ensure that all users will have access to appropriate library services, supports, information and facilities, in accordance with Library Membership and College Access, Disability and Equality policies. We appreciate diversity within our user population and aim to accommodate this within our operations and procedures. Services Users can contact the Library Services Desks in person, by phone and email to xxxxxxx@xxxx.xx. The Chat with us service is available via the library webpages, library LibGuides and the Primo VE discovery platform. Our website provides information and access to our services including electronic resources - databases and e-journals, our Primo VE discovery platform, user guides, information about the library and its services. We will publicise our opening hours and services clearly and ensure any changes are clearly communicated to you. For material not held in our collections, we provide a fee based Document Supply Service charged according to Publisher Royalty and Copyright Fees.
Customer Charter. The Parole Board has a customer charter setting out the level of service that a customer can expect. The charter is supported by a customer action plan and is available on the Board’s website.
Customer Charter. The PSRA should have a customer charter setting out the level of service a customer can expect. The charter should be displayed prominently on the Authority’s website and should be supported by a customer action plan.
Customer Charter. The PSA has a customer charter setting out the level of service that its customers can expect. The charter is displayed prominently on the PSA website and is supported by a customer action plan.
Customer Charter. The Probation Service has a customer charter setting out the level of service that its customers can expect. The charter is displayed prominently on the Service’s website and is supported by a customer action plan. The Annual Report of the Service sets out the number of complaints received in the preceding year.
Customer Charter. The Legal Aid Board should maintain an up to date customer charter setting out the level of service a customer can expect. The charter should be displayed prominently on the Legal Aid Board’s website and is supported by a customer action plan.
Customer Charter has the same meaning as in the Gas Retail Code. Director of Gas – means a person appointed by the Tasmanian Government to oversee commercial and regulatory issues relating to the distribution and retail supply of gas in Tasmania. Distributor – means the person who is licensed to own or operate the pipes we use to supply you with gas. In this case, the Distributor is Tas Gas Networks.
Customer Charter. As a public servant any duties of the post which require contact with or provision of service to the Authority's customers shall be carried out in a courteous, helpful and professional manner in line with the Customer Care Policy adopted by the Council.
