Common use of Customer Service and Grievances Redressal Clause in Contracts

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurer; ii. Within a period of one year from the date of rejection by the insurer; iii. If it is not simultaneously under any litigation.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurer; ii. Within a period of one year from the date of rejection by the insurer; iii. If it is not simultaneously under any litigation.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx XxxxMohan Cooperative Industrial Estate Mathura Road, Xxx Xxxxx-000000 Contact New Delhi-110044 Customer Helpline No.: 18000000-3010000-3333 0000 Fax No.: 1800000-3070-3333 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact Customer Helpline No.: 18000000-3010000-3333 0000 Fax No.: 1800000-3070-3333 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurer; ii. Within a period of one year from the date of rejection by the insurer; iii. If it is not simultaneously under any litigation.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 18001860-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxxxxxxxxxxxxxx@xxxxxxx.xxx Senior citizens may write to us at: xxxxxxxxxxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of 14(3)of the Redressal of Public Grievances Rules 1998,the Insurance ombudsman Rules, 2017, the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurerif; (a) the complainant makes a written representation to the insurer named in the complaint and (i) either the insurer had rejected the complaint; or (ii. Within ) the complainant had not received any reply within a period of one year from month after the date of rejection insurer received his representation; or (iii) the complainant is not satisfied with the reply given to him by the insurer; iii. If it (b) The complaint is made within one year (i) after the order of the insurer rejecting the representation is received; or (ii) after receipt of decision of the insurer which is not simultaneously under any litigationto the satisfaction of the complainant; (iii) after expiry of a period of one month from the date of sending the written representation to the insurer if the insurer named fails to furnish reply to the complainant.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx XxxxMohan Cooperative Industrial Estate Mathura Road, Xxx Xxxxx-000000 New Delhi-110044 Contact No: 18001860-3010-3333 Fax No.: 1800000-3070-3333 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0B-1/X-0I-2, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Mohan Cooperative Industrial Estate Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 18001860-3010-3333 Fax No.: 1800000-3070-3333 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Insured Person are not satisfied with Our decision/resolution, You may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the Insurer; ii. Within a period of one year from the date of rejection by the insurer; iii. If it is not simultaneously under any litigation.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Policyholder/ Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact Customer Helpline No: 18000000-3010000-3333 0000 Fax No.: 1800-3070-3333 +00 00 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Policyholder/ Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You he may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact Customer Helpline No: 18000000-3010000-3333 0000 Fax No.: 1800-3070-3333 +00 00 00000000 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Policyholder/ Insured Person are not satisfied with Our the Company’s decision/resolution, You he may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of applicable law, the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the InsurerCompany; ii. Within a period of one year from the date of rejection by the insurerCompany; iii. If it is not simultaneously under any litigation.

Customer Service and Grievances Redressal. a. In case of any query or complaint/grievance, You/the Policyholder/ Insured Person may approach Our office at the following address: Customer Services Department Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx b. In case You/the Policyholder/ Insured Person are not satisfied with the decision of the above office, or have not received any response within 10 days, You he may contact the following official for resolution: Head – Customer Services Max Bupa Health Insurance Company Limited X-0/X-0, Xxxxx Xxxxxxxxxxx Xxxxxxxxxx Xxxxxx Xxxxxxx Xxxx, Xxx Xxxxx-000000 Contact No: 1800-3010-3333 Fax No.: 1800-3070-3333 Email ID: xxxxxxxxxxxx@xxxxxxx.xxx c. In case You/the Policyholder/ Insured Person are not satisfied with Our the Company’s decision/resolution, You he may approach the Insurance Ombudsman at the addresses given in Annexure I. d. The complaint should be made in writing duly signed by the complainant or by his/her legal heirs with full details of the complaint and the contact information of the complainant. e. As per provision 13(3)of applicable law, the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance i. Has been rejected by the Grievance Redressal Machinery of the InsurerCompany; ii. Within a period of one year from the date of rejection by the insurerCompany; iii. If it is not simultaneously under any litigation.