Common use of Customer Service Call Center Clause in Contracts

Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m. and Saturday eight o’clock (8:00) a.m.) to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. and Saturday eight o’clock (8:00) a.m. to five o’clock (5:00) p.m. (Pacific Standard Time), however, Contractor may adjust Saturday hours as required by customer demand. Contractor shall inform the Exchange of its standard call center hours and any changes to the call center hours during non-Open-Enrollment Periods.