BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et seq., attached hereto as Exhibit 12.7 and made a part hereof, as the same may exist or as may be amended from time:
(i) Notification of its Billing Practices;
(ii) Notification of Services, Rates and Charges;
(iii) Equipment Notification;
(iv) Form of Bill;
(v) Advance Billing, Issuance of Bills;
(vi) Billing Due Dates, Delinquency, Late Charges and Termination of Service;
(vii) Charges for Disconnection or Downgrading of Service;
(viii) Billing Disputes; and
(ix) Service Interruptions.
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et. seq., and made a part hereof, as the same may exist or as it may be amended from time to time: 1) notification of its billing practices; 2) notification of services, rates and charges; 3) equipment notification; 4) form of bills; 5) advance billing and issuance of bills; 6) billing due dates, delinquency, late charge and termination of service; 7) charges for downgrading of services; 8) billing disputes; and 9) service interruptions. No provisions of 207 CMR 10.00 are waived; however, the Issuing Authority reserves the right to do so.
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et seq., attached hereto as Exhibit 12.4 and made a part hereof, as the same may exist or as may be amended from time:
(i) Notification of its Billing Practices;
(ii) Notification of Services, Rates and Charges;
(iii) Equipment Notification;
(iv) Form of Xxxx;
(v) Advance Billing, Issuance of Bills;
(vi) Billing Due Dates, Delinquency, Late Charges and Termination of Service;
(vii) Charges for Disconnection or Downgrading of Service;
(viii) Billing Disputes; and
(ix) Service Interruptions.
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Commission and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et seq., incorporated herein by reference:
(i) Notification of its Billing Practices;
(ii) Notification of Services, Rates and Charges;
(iii) Equipment Notification;
(iv) Form of Bill;
(v) Advance Billing, Issuance of Bills;
(vi) Billing Due Dates, Delinquency, Late Charges and Termination of Service;
(vii) Charges for Disconnection or Downgrading of Service;
(viii) Billing Disputes; and
(ix) Service Interruptions.
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et seq., attached hereto as Exhibit 6 and made a part hereof, as the same may exist or as may be amended from time to time:
(i) Billing Practices Notice;
(ii) Services, Rates and Charges Notice;
(iii) Form of Xxxx;
(iv) Advance Billing and Issuance of Bills;
(v) Billing Due Dates, Delinquency, Late Charges and Termination of Service;
(vi) Charges for Disconnection or Downgrading of Service;
(vii) Billing Disputes; and
(viii) Security Deposits.
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Cable Division and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et. seq., and made a part of, as the same may exist or as it may be amended from time to time:
1) notification of its billing practices; 2) notification of services, rates and charges; 3) equipment notification; 4) form of bills; 5) advance billing, issuance of bills; 6) billing due dates, delinquency, late charge and termination of service; 7) charges for downgrading of services; 8) billing disputes; and 9) service interruptions.
BUSINESS PRACTICE STANDARDS. Section 7.4 Subscribers' Antennas - Switching Devices................... 22
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Commission and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et. seq., and made a part of, as the same may exist or as it may be amended from time to time: 1) notification of its billing practices;
BUSINESS PRACTICE STANDARDS. The Licensee shall provide the Issuing Authority, the Commission and all of its Subscribers with the following information in accordance with 207 CMR 10.00 et seq., attached hereto as Exhibit 8, as the same may exist or be amended from time to time:
(i) Notification of its Billing Practices;
(ii) Notification of Services, Rates and Charges;
(iii) Equipment Notification;
(iv) Form of Xxxx;
(v) Advance Billing, Issuance of Bills;
(vi) Billing Due Dates, Delinquency, Late Charges and Termination of Service;
(vii) Charges for Disconnection or Downgrading of Service;
(viii) Billing Disputes; and
(ix) Service Interruptions. Section 12.7---COMPLAINT RESOLUTION PROCEDURES
(a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers.
(b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaints and/or inquiries, as follows:
(i) Upon the written request of the Issuing Authority or its designee(s), the Licensee shall, within ten (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee.
(ii) Should a Subscriber have an unresolved Complaint regarding cable television operations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of this Renewal License and the implementation of Complaint procedures. The Subscriber shall thereafter meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber's filing of his or her Complaint, in order to fully discuss and resolve such matter. The Licensee shall notify each new Subscriber, at the time of initial installation of Cable Service, of the procedures for reporting and resolving all of such Complaints, and annually to all Subscribers.
(c) Notwithstanding the foregoing, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any multiple Complaints or d...
