---COMPLAINT RESOLUTION PROCEDURES. (a) The Licensee shall establish a procedure for resolution of Complaints by Subscribers.
(b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all Complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber Complaint/inquires, as follows:
(i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to any Complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps taken by the Licensee.
(ii) Should a Subscriber have an unresolved Complaint regarding cable television oper- ations, the Subscriber shall be entitled to file his or her Complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of Complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the Complaint, the Subscriber shall meet jointly with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty (30) days of the Subscriber’s filing of his or her Complaint, in order to fully discuss and attempt to resolved such matter.
(c) Notwithstanding the foregoing and subject to applicable privacy laws, if the Issuing Authority or its designee(s) determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any Complaints or disputes brought by Subscribers arising from the operations of the Licensee.
(d) In the event that the Issuing Authority or its designee(s) finds a pattern of multiple unresolved Subscriber Complaints, the Issuing Authority or its designee(s) and the Licensee shall discuss, in good faith, possible amendments to the Licensee's procedures for the resolution of Complaints.
---COMPLAINT RESOLUTION PROCEDURES. (a) The Licensee shall establish a procedure for resolution of complaints by Subscribers.
(b) Upon reasonable notice, the Licensee shall expeditiously investigate and resolve all complaints regarding the quality of Service, equipment malfunctions and similar matters. In the event that a Subscriber is aggrieved, the Issuing Authority or its designee(s) shall be responsible for receiving and acting upon such Subscriber complaint/inquires, as follows:
(i) Upon the written request of the Issuing Authority or its designee(s), and subject to applicable privacy laws, the Licensee shall, within the (10) business days after receiving such request, send a written report to the Issuing Authority with respect to a complaint. Such report shall provide a full explanation of the investigation, finding and corrective steps, if necessary, taken by the Licensee. Should a Subscriber have an unresolved complaint regarding cable television operations, the Subscriber shall be entitled to file his or her complaint with the Issuing Authority or its designee(s), who shall have primary responsibility for the continuing administration of the Renewal License and the implementation of complaint procedures. Thereafter, if the Subscriber wished to participate in further processing of the complaint, the Subscriber shall meet jointly in Concord with the Issuing Authority or its designee(s) and a representative of the Licensee, within thirty
---COMPLAINT RESOLUTION PROCEDURES. 7.1 Complaint Procedures
---COMPLAINT RESOLUTION PROCEDURES. The Licensee shall establish a procedure for resolution of billing and privacy disputes and Complaints by Subscribers. The Licensee shall provide, on an annual basis, a written description of said procedures to all Subscribers, as well as the Issuing Authority.
---COMPLAINT RESOLUTION PROCEDURES. (a) The Licensee shall establish a procedure for resolution of billing and privacy disputes and Complaints by Subscribers. The Licensee shall provide, on an annual basis, a written description of said procedures to all Subscribers, as well as the Issuing Authority.
(b) Upon request, the Licensee shall provide written information to the Issuing Authority regarding Subscriber Complaints in Rockland.
---COMPLAINT RESOLUTION PROCEDURES. (a) In compliance with law, the Licensee shall establish a procedure for resolution of billing and privacy disputes and complaints by Subscribers. The Licensee shall provide, on an annual basis, a written description of said procedures, including telephone numbers to call for complaints and other services, to all subscriber. Resolution of billing disputes may involve the Issuing Authority and the MDTE or its Cable Division pursuant to applicable laws, including 207 CMR 10.07.
(b) If the Issuing Authority determines it to be in the public interest, the Issuing Authority or its designee(s) may investigate any complaint or dispute brought by Subscribers arising from the operations of the Licensee, provided said Subscribers make a good faith effort to comply with the Licensee's procedures specified in paragraphs (a) above for the resolution of complaints.
(c) In the event that the Issuing Authority finds a pattern of multiple specific and similar unresolved Subscriber complaints, the Issuing Authority may request appropriate and reasonable amendments to the Licensee's procedures for the resolution of complaints.
---COMPLAINT RESOLUTION PROCEDURES. 4.5.1 CONTRACTOR shall establish a procedure to resolve complaints, and provide such procedure to the COUNTY prior to Agreement implementation.
4.5.2 CONTRACTOR shall notify the COUNTY, in writing, within five (5) workdays, of receiving a complaint.
---COMPLAINT RESOLUTION PROCEDURES. Consistent with applicable law, the Licensee shall establish a procedure for resolution of complaints by Subscribers.
---COMPLAINT RESOLUTION PROCEDURES. If you have a dispute with Xxxxxx Savings Bank regarding your deposit account, contact one of our Personal Bankers to solve the problem. If the Bank fails to solve the problem, write a letter detailing the problem and the resolution you are seeking to: The Bureau of Financial Institutions will acknowledge the receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation. Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us. This information can include: ◼ Social Security number and income ◼ transaction history and credit history ◼ account balances and mortgage rates and payments When you are no longer our customer, we continue to share your information as described in this notice. How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Xxxxxx Savings Bank chooses to share; and whether you can limit this sharing. Reasons we can share your personal information Does Xxxxxx Savings Bank share? Can you limit this sharing? For our everyday business purposes— such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No For our marketing purposes— to offer our products and services to you Yes No For joint marketing with other financial companies No We don't share For our affiliates’ everyday business purposes— information about your transactions and experiences Yes No For our affiliates’ everyday business purposes— information about your creditworthiness No We don't share For our affiliates to market to you No We don't share For nonaffiliates to market to you No We don't share Who is providing this notice? Xxxxxx Savings Bank How does Xxxxxx Savings Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. How ...
---COMPLAINT RESOLUTION PROCEDURES. South Bay Workforce Investment Area establishes Complaint Resolution Procedures under the Job Training Partnership Act (JTPA) pursuant to Title 20 CFR, Section 627.504 and Section 144 and the Workforce Investment Act (WIA) as amended.
