Customer Service Center and Customer Service Obligations. During the Term of this Franchise, and any extension thereof, the Grantee shall exercise commercially reasonable efforts to maintain a local business office convenient to the geographic confines of the Franchise Area (the “Customer Service Center”) for the purpose of receiving and resolving all complaints regarding the quality of service, equipment malfunctions, providing for the pick up or drop off of equipment, paying of subscriber bills, opening and closing of customer accounts, and similar matters, and Grantee shall comply with all the customer service standards or obligations specified by the FCC Regulations, including, without limitation, 47 C.F.R. §§ 76.309(c), 76.1602, 76.1603, and 76.1619, as such standards may be amended from time to time by the FCC. As provided in the above recited FCC Regulations, notice is hereby given that the Authority intends to enforce the customer service obligations and standards herein set forth.
