CUSTOMER SERVICE HELP DESK & RESPONSE GUARANTEE COMPONENT Sample Clauses

CUSTOMER SERVICE HELP DESK & RESPONSE GUARANTEE COMPONENT. The CSH response Guarantee Component provides for all CSH activities (that is administration of SSRs, support management, provision of reporting to customer and so on) and guarantees response to SSRs notified to CSH within the target response times set out in Schedule 4 (this may necessitate the re-scheduling of other Elisian project commitments and will require Elisian to maintain an adequate pool of suitably experienced staff for the duration of the agreement). It also includes the establishment, administration and ongoing maintenance of support infrastructure at Elisian premises.
Sample 1

Related to CUSTOMER SERVICE HELP DESK & RESPONSE GUARANTEE COMPONENT

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