Delayed or cancelled Train Services Sample Clauses

Delayed or cancelled Train Services. The Operator will provide the following information on a “real-time” basis: a to AT and to the MAXX service, details of any delay or cancellation of any Train Service expected to last more than 5 minutes; b to passengers on any Train Services delayed by more than 5 minutes, a brief explanation of the cause of any delay, the expected duration and reasonable details of any alternative routes or services available for such passengers; such passenger information Operating Services announcements to be repeated frequently while the delay or cancellation is in place (3-5 minute intervals); c for passengers at the Britomart Transport Centre, a customer-focussed brief explanation of the cause of any delay or cancellation, the expected duration and reasonable details of any resulting changes to Train Services (including changes in platform use) and reasonable details of any alternative routes or services for such passengers using both the passenger information display and the public address systems in the Britomart Transport Centre; d for passengers at all other stations on the affected route or routes a customer-focussed, brief explanation of the cause of any delay or cancellation, the expected duration and reasonable details of any resulting changes to Train Services (including changes to platform use) using the passenger information display signs and the public address systems; The delay or disruption information must be relevant to the services scheduled to stop at the stations where the passenger information sign and public address system messages are made.