Disputes Over Container Overage Charges. Any disputes regarding Overage 650 charges shall follow the same process as for Contamination charges, as described in Section 3.09.4, above.
Disputes Over Container Overage Charges. If Service Recipient disputes Solid Waste Overage charge or size or collection frequency change (which dispute must be received by CITY within 30 days of the disputed action), CITY must temporarily halt Solid Waste Overage charge(s) and/or increased Maximum Service Rate(s) resulting from increasing the Solid Waste Cart, Bin, or Roll-Off Container size or collection frequency, and request a ruling by the City Manager to resolve the dispute. The City Manager to rule on any such dispute must be filed within ten (10) Business Days of CITY’s halting of Solid Waste Overage charge, or increased Maximum Rate, and must include written documentation and digital/visual evidence of ongoing overall problems. The City Manager may request a meeting (in person or phone) with both the Service Recipient and CONTACTOR to resolve the dispute. Following such a meeting, the City Manager will rule on the dispute within ten (10) Business Days, and the City Manager’s decision on resolving the dispute between and Service Recipient will be final. If the City Manager rules in favor of the Service Recipient, CITY must credit the disputed charge or increased Maximum Service Rate. If the City Manager rules in favor of CONTRACTOR, CITY may charge Service Recipient the prior halted Solid Waste Overage charge and/or increased Maximum Service Rate resulting from increasing the Solid Waste Cart, Bin or Roll-Off Container number, size, or collection frequency.
