Educate and Support ZNCR Homeowners Sample Clauses

Educate and Support ZNCR Homeowners. The goals of this task are to: (1) engage and educate homeowners pre- and post-construction on the benefits and operational differences of all-electric homes, (2) promote transportation electrification to homeowners, and (3) ensure the building operates sufficiently post occupancy. The Recipient Shall: ● Conduct focus groups with low-income and English as a Second Language (ESL) residents to understand existing perceptions about ZNCR homes and inform effective messages that will resonate with these demographics. ● Develop ZNCR Home Educational Materials, including but not limited to: ○ Open house and homeowner walk-through checklists addressing benefits and operational information about the ZNCR home ○ Pre-occupancy survey that captures data about the level of understanding and perceptions about their ZNCR home ○ EV program brochure that consolidates information about available EV and EVSE incentive programs ○ DER Community program policies and procedures. ○ Presenting differentiated content where appropriate for each audience (using language that presents complex technical information in lay language) ● Translate applicable program materials as appropriate to ensure greatest understanding for potential program participants. ● Disseminate materials and technical expertise during open houses with potential homeowners and realtors. ● Meet with new homeowners and provide walk-through of the home. Discuss the following topics: “things to know” about their ZNCR home; the M&V process, requirements on them, and scope and purpose of data collection; and DER Community program opportunities. Document key highlights and other feedback about the walk through in a Home Walk-Through Memorandum. ● Educate homeowners about the benefits of buying an EV and the programs available for low income residents through CARB, and other agencies, as applicable. ● Answer and document homeowner correspondence regarding their home’s performance for the duration of the contract period. ● Troubleshoot building systems, including connectivity, control settings, level of service, and other issues that arise with the unit. ● Conduct outreach to and meet with homeowners to share results of the M&V process. ● Facilitate a post-occupancy survey that captures data about the level of understanding and experience with their ZNCR home. ● Develop and submit a Personally Identifiable Information (PII) Strategy Memo, which describes how the information will be handled for this project, in accordance ...
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