Emergency Support. The IT Help Desk has a list of cell phone information for IT Manager and IT Staff in the event of major network failures. Priorities and Response Times
Emergency Support. Upon request, Supplier shall provide reasonable commercial efforts to support CUSTOMER on a priority basis in the event of a Product failure that causes an emergency “out of service” condition of an End-User. Such support shall include telephone assistance, expedited RMA processing and on-site support as mutually agreed.
Emergency Support. The Company recognizes the need to support all safety operations at the reservation, including the Fire Department’s emergency response capabilities. In order to accommodate evolving safety needs, all emergency support services will be provided by the Fire Department. The Company will add two additional FTE positions to each shift the Fire Department is currently working. These new hires, along with existing Fire Department workers will provide all the necessary support for Emergency Support to the reservation.
Emergency Support. It is hereby made a part of this Invitation for Bid that before, during and after a public emergency, disaster, hurricane, flood, or other acts of God, that the City of Orlando shall be provided goods and services on a first priority basis. It is vital and imperative that the majority of citizens are protected from any emergency situation which threatens public health and safety, as determined by the City. Vendor / Contractor agrees to provide / rent / sell / lease all goods and services required by the City on a first priority basis. The City expects to pay a fair and reasonable price for all goods and services in the event of a disaster, emergency or hurricane. Vendor / Contractor shall furnish a twenty-four (24) hour phone number in the event of such an emergency.
Emergency Support. Tyler shall provide the Purchaser with procedures for contacting support staff after normal business hours for the limited purpose of reporting emergency application unavailability issues (such as a Level 1 Defect) within the Licensed Software. Tyler shall use commercially reasonable efforts to provide the response set forth in Section 3.2.
Emergency Support. Emergency support is deemed necessary only if the website is over 40% non- functioning. An example is if a predominantly e-commerce website is not able to accept payments, that would be considered an emergency. However, if a website that offers some e-commerce functionality, but the main purpose of the website is not e-commerce, and the website is not able to accept payments, that would not be considered an emergency.
Emergency Support. This Agreement does include 24-hour/365 days “on-call” support, for so long as Customer maintains an open purchase order or retainer in sufficient amount to provide requested services. Any services provided outside of Normal Business Hours will be considered “Emergency Support;” applicable terms and rates are described in the Technical Services Agreement and published on ChemWare’s Web site at xxx.xxxxxxxx.xxx.
Emergency Support. Vendor shall be responsible for ensuring adequate people resources are available to support [*] requests not less than [*] of the time, [*].
Emergency Support. CSG shall provide Customer with a periodically updated current listing of technical support personnel, together with telephone contact procedures to assist Customer in solving out-of-service conditions. CSG shall make available the name, title, phone number and location of a technically competent individual from CSG who is able to provide telephone support and information on a twenty-four hour basis.
Emergency Support. Upon request, Tellabs shall provide reasonable efforts to support Occam on a priority basis in the event of a Tellabs Product failure that causes an emergency “out of service” condition of a customer. Such support shall include telephone assistance and on-site support as mutually agreed. Tellabs shall bear the costs of such emergency support at the applicable rates set forth in Exhibit E.
